Level 1 NOC Technician

Job Description

Job Description

We are seeking a motivated and technically minded Level 1 NOC Technician to join our National Service Desk and Network Operations team.

This entry-level role is ideal for individuals who are passionate about technology, enjoy troubleshooting technical issues, and are eager to develop their skills in a fast-paced Managed Services environment.

A Level 1 NOC Technician serves as a front-line technical resource, supporting end users and business systems across multiple client environments. Team members work closely with Service Desk, NOC, Security, Engineering, and Project Services teams to deliver exceptional customer experience and timely resolution of technical issues.

This position provides hands-on training, mentorship, and exposure to a broad range of technologies including Microsoft 365, networking, cloud services, cybersecurity, and systems administration. New team members should expect a structured ramp-up period designed to build technical knowledge, operational experience, and confidence in supporting client environments.

Salary Range: $42,000 - $45,000

What You'll Do:

• Monitor network, system, cloud, and security alerts using enterprise monitoring tools. 
• Respond to customer requests through the ticketing system, phone, email, and remote support platforms. 
• Troubleshoot and resolve hardware, software, Microsoft 365, user account, and connectivity issues across multiple client environments. 
• Perform basic user administration tasks, including password resets, account management, and access requests. 
• Escalate complex issues to senior technical teams while maintaining accurate documentation and ticket records. 
• Assist with software deployments, patching, endpoint protection, and routine system maintenance. 
• Participate in proactive monitoring and remediation activities to minimize client impact and improve service reliability. 
• Collaborate with Service Desk, NOC, Security, Engineering, and Project teams to resolve incidents and support operational initiatives. 
• Deliver exceptional customer service while effectively managing multiple priorities in a fast-paced environment. 
• Participate in a rotating on-call schedule and occasionally assist with onsite support, equipment deployments, and project-related activities.

 
What You Bring:

• One to two years of experience in technical support, help desk, MSP, NOC, customer service, or equivalent hands-on experience. 
• Familiarity with Windows 10/11, Microsoft 365, Active Directory, and basic user administration. 
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, wireless networking, and VPN technologies. 
• Strong analytical, troubleshooting, and problem-solving skills. 
• Excellent communication and customer service abilities with a professional demeanor. 
• Ability to manage multiple priorities, work independently, collaborate within a team, and remain effective under pressure. 
• Demonstrated initiative, curiosity, and commitment to continuous learning and professional growth. 
• Valid driver's license and ability to lift and move IT equipment weighing up to 50 pounds.

Preferred Qualifications:

• Associate's degree, bachelor’s degree, or completion of a technical certification program in Information Technology, Computer Science, or a related field. 
• CompTIA A+, Network+, Security+, Microsoft Fundamentals, or similar industry certifications. 
• Experience with Remote Monitoring and Management (RMM) tools. 
• Exposure to Microsoft Azure or Amazon Web Services (AWS). 
• Familiarity with virtualization technologies such as VMware, Hyper-V, or Proxmox. 
• Basic scripting or automation experience using PowerShell. 
• Exposure to enterprise ticketing and documentation platforms.