Level 1 Helpdesk Technician - Network Operations Center (NOC)

ATD Technology LLC

Job Description: Level 1 Helpdesk Technician - Network Operations Center (NOC)

The Level 1 Helpdesk Technician is an entry-level role responsible for providing first-line support for clients' IT infrastructure within the Network Operations Center (NOC). The technician monitors, identifies, and resolves technical issues related to networks, servers, and other IT systems. This position requires strong communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.

Responsibilities:

Monitor system alerts, network health, and performance using NOC tools.
Respond to incoming support tickets, calls, and emails to provide technical assistance.
Troubleshoot basic network, hardware, and software issues and escalate as needed.
Document all incidents, resolutions, and updates in the ticketing system.
Follow established protocols for incident management and escalation.
Assist with routine system updates, patches, and maintenance tasks.
Maintain strong communication with clients and internal teams to ensure issue resolution.

Qualifications:

Basic understanding of IT infrastructure (networking, servers, and workstations).
Familiarity with monitoring tools, ticketing systems, and remote support software.
Excellent communication and customer service skills.
Ability to work shifts in a 24/7 NOC environment.
CompTIA A+, Network+, or equivalent certifications (preferred).

Apply

Vacancy posted 5 days ago

Similar jobs that could be interesting for youBased on the Level 1 Helpdesk Technician - Network Operations Center (NOC) in Central Islip, NY vacancy

Level I Helpdesk Technician
$40k - $44k
...Job Description Job Title: Level I Helpdesk Technician Location: Kings Park,... ...IT Support Technician Level 1 to join our on-site... ...end users. Provide basic network troubleshooting (cabling, WiFi... ...with organizations to enhance operations, cybersecurity, and long-...
Network
Level 1
Full time
Relocation
Monday to Friday
Acture Solutions Inc
Hauppauge, NY
5 days ago
Level I Helpdesk Technician
$40k - $44k
...Job Description Job Title: Level I Helpdesk Technician Location: Kings Park,... ...IT Support Technician Level 1 to join our on-site... ...end users. Provide basic network troubleshooting (cabling, WiFi... ...with organizations to enhance operations, cybersecurity, and long-...
Network
Level 1
Full time
Relocation
Monday to Friday
Acture Solutions Inc
Hauppauge, NY
7 days ago
Service Desk Analyst I
...certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer... ...looking for an experienced NOC Technician to support clients. The NOC Analyst Level 1 will be part of the service... ...related to local and wide area networks, MS Windows personal computers...
Night shift
Network
Level 1
Work at office
Local area
Remote work
Monday to Friday
Shift work
Weekend work
CBIZ
Melville, NY
1 day ago
Now Hiring IT and Telecom Field Technicians
...seeking skilled, driven technicians to support our growing... ...goes far beyond basic helpdesk tasks – one day you might be installing an operating system, the next you might... ...strong plus) At least 1 year of I.T. or... ...following: A+ Certification Network+ Certification OR 5+ years...
Network
Hourly pay
For contractors
Immediate start
Flexible hours
Hardy Industries Inc
Central Islip, NY
3 days ago
NOC Technician
..., reduce risk, and unlock new levels of efficiency. Whether it's a... ...world. Sourcepass is owned and operated by technology, security, and managed... ..., and career advancement. A NOC Imaging Technician is to provision and stage endpoint and network hardware, maintain...
Night shift
Network
Full time
Sourcepass
Melville, NY
4 days ago
Service Technician
$45.76k
...frozen package and service network in the beverage and food... ...the supervision of the operations leadership, Service Technicians will be held to a high standard... ...held in their Service Center. Team members in this... ...competency meeting Grade Level 1 standards ~ Receives...
Network
Level 1
Hourly pay
Full time
Local area
Weekend work
ICEE
Bay Shore, NY
5 days ago
Data Center Technician - United States - Brentwood - On-site
$60k - $75k
...About the Role Join our team as a Data Center Technician in Brentwood, United States . This... ..., configure, and maintain server and network equipment Perform structured... ...tracking Collaborate with engineering and operations teams Participate in capacity...
Night shift
Network
Permanent employment
Full time
Shift work
Weekend work
RM Staffing B.V.
Brentwood, NY
2 days ago
Help Desk Level 1
$45k - $55k
...seeking a knowledgeable IT Technician to join our team. As the... ...ensuring our computer systems, networks, and equipment are operating at peak performance. You... ...customer service for Tier 1 service requests,... ...Year of Experience (entry-level candidates may be considered...
Network
Level 1
Remote work
Ozkar Services LLC
Bohemia, NY
2 days ago
Helpdesk Technician
$50k - $65k
...% match at a 6% contribution level ~ Innovative Culture - We... ...EAS Job Purpose The IT Technician at Bren-Tronics, part of... ...printers, mobile devices, and basic network connectivity within a... ...IT teams to ensure reliable operations while following company cybersecurity...
Network
Permanent employment
Temporary work
Work at office
Local area
Remote work
Flexible hours
Afternoon shift
EnerSys Delaware, Inc.
Commack, NY
5 days ago
Field Service Technician 1
$24 - $26 per hour
...content for the most iconic casinos and operators across the globe. Position Summary... ...Sunday through Wednesday. Are you ready to level up your career? At Light & Wonder, we are... ...gaming type devices Basic understanding of network communication, and network...
Night shift
Network
Hourly pay
Work at office
Local area
Light & Wonder
Islandia, NY
5 days ago
Technician II
...the completion of training, you will be trained to independently operate our Antenna & RCS test ranges. You will also perform measurements using multiple software data analysis tools, multimeters, network analyzers, and other electronic and RF equipment without supervision...
Night shift
Network
Full time
Work at office
Worldwide
Flexible hours
BAE Systems USA
Greenlawn, NY
2 days ago
Sleep Technician
$45 - $50 per hour
...services for the practices of Stony Brook Community Medical, PC. Our network of community-based physicians work closely with the physicians... ...therapist and/or RPSGT (Registered polysomnography technician) Physical Demands May spend a great deal of their professional...
Night shift
Network
Hourly pay
Daily paid
Full time
Part time
Shift work
Weekend work
2 days per week
Witt/Kieffer
Terryville, NY
3 days ago
Lab Assistant
$21 - $23 per hour
...World Can Trust In What It Consumes™. Our network of 30+ North American and European... ...America, focused on food safety testing, operational support, and technical services for the... ...microbiological pathogens.Varying noise levels and temperatures (hot to cold).Fast-paced...
Night shift
Network
Contract work
Monday to Friday
Certified Group
Melville, NY
2 days ago
Neuro Technician
$50k - $60k
...Neuro Technician Location: Smithtown, NY Schedule: 9:00am- 5:30pm Employment Type:... ...our partner organizations. By managing a network of advanced practice providers and specialty... .... Assisting with patient positioning. Operating diagnostic equipment. Lifting/moving...
Network
MedElite Group, LLC.
Smithtown, NY
4 days ago
Technician
...Technician Hauppauge, NY We are a growing... ...successfully provide network integration,... ...implementation and operational requirements. During... ...the configuration center, distribution and... ...work experience. • 1–2 years of... ...equivalent entry-level certification •...
Network
Temporary work
For contractors
Work experience placement
Summer work
Flexible hours
Custom Computer Specialists
Hauppauge, NY
2 days ago
Surveillance Technician
...Surveillance And Security Systems Technician Key Responsibilities and Duties: Comply with... ...of the video and access control network, server deployment, security and connectivity... ...security areas. Maintains and programs the operating functions of the surveillance and...
Network
Weekend work
Afternoon shift
Suffolk Regional OTB / Jake's 58 Casino Hotel
Islandia, NY
5 days ago
Field Service Technician, CT and MA
...Description: The Field Service Technician must have good... ...variety of phone systems, network and data equipment and... ...on Voicemail and Call Center products Utilizes... ...PRI’s, voice and data T-1’s, Trunks, and integrated... ...company equipment to be operational at all times Adhere to...
Night shift
Network
Work at office
Remote work
FORERUNNER TECHNOLOGIES INC
Brentwood, NY
14 days ago
Engineering Technician D
...intended to describe the general nature and level of work being performed. They are not... ...a highly skilled Senior Engineering Technician to join our Operations team in a fast-paced RF and Microwave... ...instrumentation, including PNA/PNA-X network analyzers, spectrum analyzers, signal...
Network
Local area
Visa sponsorship
Work visa
Narda-MITEQ
Hauppauge, NY
5 days ago
Helpdesk Technician
$50k - $65k
...% match at a 6% contribution level ~ Innovative Culture – We... ...00 Job Purpose The IT Technician at Bren-Tronics, part of EnerSys... ..., mobile devices, and basic network connectivity within a... ...IT teams to ensure reliable operations while following company cybersecurity...
Network
Permanent employment
Temporary work
Work at office
Local area
Remote work
Flexible hours
Afternoon shift
EnerSys
Commack, NY
1 day ago
Engineering Technician - Manufacturing
...describe the general nature and level of work being performed. They... ..., and familiarity with using Network and Spectrum Analyzers, Power... ..., management and other technicians. Essential Functions... ...testing of microwave hardware Operates a variety of programmable...
Network
Local area
Visa sponsorship
Work visa
NARDA HOLDINGS, Inc.
Hauppauge, NY
4 days ago
Hardware Services Technician (Field Service)
...practical solutions. As a Hardware Services Technician, you will gain experience not just with... ...IT-related fieldHigh energy and high level of curiosityCustomer service experiencePassion... ...documentationFundamental Windows and networking technical knowledgeA passion for helping...
Network
Flexible hours
Flexible IT
Hauppauge, NY
4 days ago
CNC Milling Machinist - Day & Night Shift (Fanuc, 4/5-Axis)
...Overtime: As Needed Experience Level: Entry to Mid-Level (1+ years) Work Authorization: Must... ...role, you will: Set up and operate CNC milling machines Load, run,... ...Machines: OKK Vertical Machining Centers (VM5, VM7, MCV860), Makino A82 Horizontal...
Night shift
Level 1
Full time
Shift work
Day shift
Acme Industries Inc
Ronkonkoma, NY
1 day ago
Electronic Technician
$25 - $32 per hour
...is seeking a highly skilled Electronic Technician to support and maintain the electronic... ...systems used in our precision manufacturing operations. The successful incumbent will play a... ..., and HMI systems and industrial networks Perform electrical diagnostics on manufacturing...
Network
Hourly pay
Permanent employment
Work at office
Local area
Worldwide
Shift work
Magellan Aerospace
Bohemia, NY
1 day ago
Entry Level Field Testing Technician
...Entry Level Field Testing Technician – Edgewood, New YorkIntertek, a leading provider of quality and safety solutions to many of the... ...proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion...
Network
Work at office
Monday to Friday
Shift work
Intertek
Brentwood, NY
2 days ago
Sleep Technician
...join hospital-based and outpatient sleep centers across multiple locations. This is a full-... ...scoring, and documentationProvide a high level of patient care and maintain a safe clinical... ...licensure as required by locationMinimum 1+ year of sleep lab experience preferredCurrent...
Night shift
Full time
Shift work
JCD Staffing
Smithtown, NY
2 days ago
Entry Level Field Testing Technician
...Entry Level Field Testing Technician - Edgewood, New York Intertek, a leading provider of quality... ...business model and a global network of customer-focused operations and highly engaged subject matter... ...****@*****.*** or call 1-(***) ***-**** (option #5) to...
Network
Work at office
Worldwide
Monday to Friday
Shift work
Architectural Testing
Brentwood, NY
5 days ago
Scrub Technician
...Job Description The OR Scrub Technician will be responsible for setting out necessary instruments, ensuring instruments are sterilized, positioning the patients on the operating table, and arranging the sterile drapes to ensure the surgical field is exposed. Info...
Night shift
Shift work
Weekend work
Insight Global
Hauppauge, NY
4 days ago
Specimen Processor
...science, data, technology and laboratory network, we advance diagnostics, accelerate... ...solutions and data-driven innovation across our operations to enhance how work gets done and... ...independently and within a team environment High level of attention to detail with the ability...
Network
Temporary work
Casual work
Internship
Flexible hours
Shift work
Labcorp
Brentwood, NY
14 hours ago
Director of Service Delivery
...leader who thrives at the intersection of operational excellence and team development? We... ...side of our business: Support, NOC, and Security services. If you're ready... ...operations—spanning our Support Desk, Network Operations Center (NOC), and Security services. This role...
Night shift
Network
Full time
Work at office
Flexible hours
Ivionics, LLC
Hauppauge, NY
more than 2 months ago
Truck B Mechanic
$30 - $45 per hour
...perform maintenance, repair and diagnostics. Maintain a high level of professionalism, motivation, focus, and organization. Current... ...(Day or Night) Shifts Available: Mon-Fri 7-5:30pm / Mon-Fri 8-1:00pm **ALL SHIFTS ARE FLEXIBLE** Overtime available, on average...
Night shift
Hourly pay
Full time
Part time
Currently hiring
Trial period
All shifts
Monday to Friday
Flexible hours
Shift work
Weekend work
Day shift
Fab Tex
Ronkonkoma, NY
a month ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Level 1 Helpdesk Technician - Network Operations Center (NOC). Be the first to apply!