Remote Director: Contact Center & Intake Operations
Poulin | Willey Trial Lawyers
Charlotte, NC
- Remote job
Poulin | Willey Trial Lawyers is seeking a results-driven Director of Contact Center & Intake Operations to lead our intake team and improve conversion of inquiries into retained cases. This fully remote role emphasizes hands-on leadership, process optimization, and data-driven improvements in a fast-paced personal injury practice. You will coach agents, monitor performance dashboards (Litify), and collaborate with leadership to streamline workflows, boost response times, and enhance the client #J-18808-Ljbffr Poulin | Willey Trial Lawyers
Vacancy posted 1 day ago
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