Director of Intake

Job Description

Job Description

Director of Intake

Location: Englewood Cliffs, NJ
Compensation: $150,000–$175,000 Base
Schedule: Full-Time | Hybrid, 3 Days In-Office / 2 Days Remote

 

Position Overview

We are seeking an experienced Director of Intake to lead patient intake operations, improve referral conversion, and build a scalable, high-performing intake function within a growing, multi-state healthcare organization.

This leadership role is responsible for ensuring prospective patients receive timely follow-up, clear communication, and an efficient transition from initial inquiry through admission.

You'll oversee intake team performance, strengthen processes, and work across departments to remove barriers that delay access to services.

We're looking for a leader who can combine operational discipline, data-driven performance, and an exceptional patient experience while supporting continued organizational growth.

Key Responsibilities

• Intake Leadership: Lead, coach, and develop Intake Representatives, establish performance expectations, and build a culture of accountability and service.

• Referral & Pipeline Management: Oversee inbound inquiries and referral channels, ensuring timely outreach, appropriate qualification, and consistent follow-up.

• Conversion & Patient Access: Improve referral-to-admission conversion, reduce delays, and ensure smooth progression through the intake process.

• Process Improvement: Standardize workflows, strengthen documentation and compliance, and build scalable intake processes.

• Performance & Analytics: Monitor conversion rates, response times, pipeline progression, and departmental KPIs; identify bottlenecks and implement improvements.

• Cross-Functional Coordination: Partner with Clinical Operations, Marketing, Staffing, Credentialing, Revenue Cycle Management, Finance, and Business Intelligence to improve onboarding efficiency.

Qualifications

• At least 3 years of leadership experience in healthcare operations, patient access, intake, admissions, or customer service.

• Professional experience in healthcare, behavioral health, ABA, or a related field.

• Demonstrated success managing teams, improving processes, and delivering measurable operational results.

• Experience managing intake workflows, referral pipelines, patient access, or similar service processes.

• Strong analytical skills and experience with CRM, EMR, or patient management systems, Excel, and performance reporting.

• Bachelor's degree or equivalent professional experience.

Preferred Qualifications

• Experience leading intake or admissions operations across multiple locations.

• Proven success improving referral conversion, reducing intake delays, or increasing operational efficiency.

• Experience in ABA, behavioral health, home health, or pediatric healthcare.

Benefits

Medical, dental, and vision insurance, paid time off, paid sick leave, 401(k) with company match, and professional development opportunities, subject to eligibility.

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