Online Sales Specialist

PRIMARY RESPONSIBILITIES Consumer and Realtor Experience: Respond to all email, phone, and text leads with a sense of expediency while remaining customer focused and personable. Provide information and marketing material to leads, along with other important selling points of each community. Qualify each lead based on stated needs and determine best community and/or floor plan fit via strong understanding of all current and future communities. Provide consistent follow-up to online lead with the goal setting an appointment with the Onsite Sales Counselors, including outbound calling and prospecting. Maintain relationships with realtor partners through monthly follow up. Leveraging Technical Platforms: Utilize multiple lead management software systems daily including: Call Tracking Metrics – Phone Routing System, Podium – Texting Platform, BombBomb – Video Messaging Platform, Microsoft Dynamics/D365 – Company CRM. Utilize and update internal OSSCR tool (Online Sales Specialist Community Resource) with relevant community details. Reporting Metrics: Track and report relevant lead activity as it relates to appointments, sales and closings. Provide additional communication to leadership as the voice of the customer for trends, requests, and response to marketing. SCOPE Decision Impact: Individual Department Responsibility: None. Budgetary Responsibility: No. Direct Reports: None. Indirect Reports: None. REQUIRED EDUCATION Minimum: High School Diploma or equivalent. Minimum Bachelors Degree in Marketing, Business or related field preferred. Real Estate License as required by local/state requirements. REQUIRED EXPERIENCE Minimum 2 years professional experience in a Sales or Marketing role. Proven email and phone communication skills. Sales contact / lead management database experience. Experience in new home construction industry is a plus. Must be able to learn and follow a proven sales process. PREFERRED ATTRIBUTES Strong organizational and planning skills. Maintain focus while working in an unstructured environment with nominal supervision. Ability to multi-task and pivot as needed. Effective time management skills. Ability to work cross functionally across departments to provide answers to customer inquiries. EEO STATEMENT PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. This Organization Participates in e-Verify. #J-18808-Ljbffr