IT Help Desk Analyst
Talon Hiring Solutions
Talon Hiring Solutions is partnering with a client in the greater Birmingham, AL area to find a customer-focused IT Help Desk Analyst! This role is ideal for someone who enjoys troubleshooting technical issues, supporting end users, and leveraging technology to improve the user experience. Reporting to the Information Systems Manager, you’ll provide day-to-day IT support, assist with technology projects, and utilize AI tools to enhance troubleshooting and documentation while helping keep systems running smoothly. What You’ll Do Provide first-level IT support for hardware, software, network, and account-related issues. Troubleshoot technical problems in person, by phone, email, chat, and remote support tools. Document and track requests, issues, and resolutions in the help desk ticketing system. Set up, configure, and deploy computers, mobile devices, and peripherals. Assist users with software installations, password resets, and account access. Escalate complex issues and collaborate with the IT team on solutions. Maintain IT inventory and develop user guides and knowledge base documentation. Identify recurring technical issues and recommend improvements. Support IT projects, system upgrades, and maintenance. Use AI tools such as Copilot, ChatGPT, or Claude to assist with troubleshooting, documentation, and knowledge sharing. What You’ll Bring Bachelor’s degree in IT, Computer Science, or a related field, or equivalent work experience. 2–4 years of IT support experience preferred. Strong troubleshooting, problem-solving, and critical-thinking skills. Familiarity with Windows, macOS, Linux, Microsoft 365, and basic networking concepts. Experience with help desk ticketing systems and remote support tools is a plus. Strong communication, organization, and customer service skills. Ability to prioritize multiple requests, learn new technologies quickly, and work effectively as part of a team. Experience using AI tools for troubleshooting or technical documentation. IT certifications such as CompTIA A+ or relevant Microsoft certifications are a plus. #J-18808-Ljbffr
- ...Help Desk AnalystThe Help Desk Analyst's role is to offer first-level support and technical assistance to end-users who are using hardware, software, or other computer systems. This includes receiving, prioritizing, resolving and documenting end-user requests in a timely...SuggestedRemote work
First National Bankers Bank
Birmingham, AL2 days ago - ...We are seeking a motivated and customer-oriented IT Help Desk Analyst to join our dynamic IT support team. The ideal candidate will possess strong problem-solving skills, exceptional communication abilities, and a passion for providing high-quality technical assistance...SuggestedWork experience placementWork at officeRemote work
John R White Company, Inc.
Birmingham, AL5 days ago - ...Job Description Job Description Position: Help Desk / Service Desk Analyst III Location: 600 18th St N, Birmingham, AL 35203 Duration: 3 Years... ...support and serve as the primary point of contact for IT incidents and service requests in a 24x7 Technology Service...SuggestedWork at office
4P Consulting Inc.
Birmingham, AL8 days ago - ...Experience Requirements Formal education in Computer Science or related IT field or equivalent experience is required. Knowledge, Skills &... ...• Thoroughly track and document cases to completion with the help of EMS Department personnel • Adhere to all Electronic and...SuggestedLocal areaShift workNight shiftRotating shiftDay shift
Mindlance
Birmingham, AL4 days ago - ...Microsoft Dynamics365 and Power Platform Support Analyst will be responsible for undertaking... ...Platform estate from the current team to helping establish a fully fleshed out service.... ...and as part of a development or service desk team.Help to train and mentor more junior...SuggestedLocal areaFlexible hoursShift work
NTT DATA
Birmingham, AL4 days ago - ...service to our customers. As a Loan Support Analyst with the Dealer Floorplan Operations team,... ..., and some legal files in office. It is beneficial for proficiency in Microsoft... ...offers a comprehensive range of benefits to help meet your needs now and in the future....Full timeTemporary workPart timeWork experience placementWork at officeMonday to FridayDay shift
- Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers...Local areaImmediate startFlexible hoursShift workNight shiftWeekend work
Main Event Entertainment
Birmingham, AL1 day ago - ...Tech Support Analyst On behalf of our client Fusion HCR is seeking... ...Analyst for a preferred company. The IT Support Analyst provides front-... ...assistance to employees and helps ensure users have the... ...Monitor and respond to incoming help desk requests through phone, ticketing...Immediate start
Fusion HCR
Birmingham, AL4 days ago - ...serves as a frontline support resource within a 24/7/365 operations environment. This role acts as a single point of contact for inbound IT incidents, managing issue resolution from intake through completion. The position provides computer systems and application...Contract workRemote workShift workNight shiftRotating shift
4P Consulting Inc
Vestavia Hills, AL4 days ago - ...IT Support TechnicianWe are seeking an experienced IT Support Technician to provide onsite end-user and general IT support at our Birmingham, AL location. The technician will be responsible for assisting users, troubleshooting hardware/software issues, and providing day...
E-Solutions
Birmingham, AL5 days ago - Job DescriptionJob Summary:Works with business partners as the primary interface between Information Technology and specific business areas, identifying business unit requirements, creating project and process specifications, coordinating with project teams, and ensuring...Work at office
Synovus
Birmingham, AL1 day ago $47 - $54 per hour
DescriptionKforce has a client that is seeking an IT Application Support Analyst in Birmingham, AL.Summary:Our partner is seeking a highly proactive... ...Master, and technical product ownership role focused on helping engineering teams remove blockers, maintain governance...KForce
Birmingham, AL2 days ago- ...Job Description An employer is looking for a Service Desk Analyst in the Detroit, MI area. You will be tasked with supporting tier one issues... ...Skills and Requirements 2-3+ years experience in service desk/ help desk rolesWell versed in Windows OS and MacOS...Remote work
Insight Global
Homewood, AL6 days ago - Singer Equipment Company is seeking an IT Support Specialist to serve as a mid-advanced escalation point within the Help Desk. The role supports IT operations, security, and ERP systems onsite at primary locations and travel as needed. Candidates should have strong communication...Work at office
- Job Title: Help Desk Support - Sr Location: Remote Duration: 6 Months Job Description: ATM Help Desk Technician (2nd shift & weekends) to join the Technical Operations Center - Technician Support. Responsibilities: Supporting our production fleet by providing technical...Work experience placementRemote workNight shiftWeekend workAfternoon shift
- ...Qualifications ~2-3 years of experience in a Tier II Technician role required, previous MSP experience preferred. ~ Prolific understanding of IT principles and an ability to troubleshoot most technical issues. ~ Extensive experience with various operating systems, office...Work at officeRemote work
Lyons HR, LLC
Birmingham, AL16 days ago - ...especially in high-pressure situations. Education & Experience Requirements ~ A formal education in Computer Science or a related IT field, or equivalent professional experience, is required. Knowledge, Skills & Abilities Excellent interpersonal skills with...Shift workNight shiftRotating shiftWeekend work
4P Consulting Inc.
Birmingham, AL29 days ago - ...processes and implement game-changing policies. Responsibilities Position Purpose: We're looking for a Technical Business Analyst who can help drive our strategic API and Market Intelligence initiatives. You'll collaborate with engineering, architecture, product, and...Contract workWork at office
StoneX
Birmingham, AL4 days ago - ...currently looking for a degreed and/or experienced Transaction Support Analyst to fill a contract position in Atlanta, GA. Job Summary The... ...closely with Regulatory, Legal, Customer Operations, IT Support, and Marketing teams to ensure shared understanding of system...Weekly payContract workTemporary workWork experience placementWork at officeImmediate startRemote work
Johnson Service Group
Birmingham, AL4 days ago $120k - $125k
Job Title: Technical Analyst - Trust 3000 to SEI SWP Migration Location: Charlotte, NC / Raleigh, NC / Memphis, TN / Birmingham, AL / Remote Employment Type: Full-Time (FTE Only) Salary: $120,000-$125,000 per year Visa: U.S. Citizens and Green Card Holders Only...Full timeImmediate startRemote workStratedge IT Consulting INC
Birmingham, AL7 days ago$36k - $58k
...Directory, and Virtualization Experience in receiving and logging help desk calls Ability to provide initial help desk support... ...and patience with clients At least 5 years of experience in IT technology is preferred A Bachelor’s degree is preferred or equivalent...Full timeShift workClear Winds Technologies, Inc.
Birmingham, AL15 days ago- Colonial Group's Laboratory department seeks a dedicated assistant to provide general support to technologists and pathologists, ensuring smooth workflow and accuracy in daily tasks. Responsibilities include handling preparatory and administrative duties, maintaining...
Colonial Group
Birmingham, AL5 days ago $41.6k - $52.5k
...APIs utilizing the available monitoring resources. Monitors internal and external websites utilizing available monitoring resources IT Operations Support Executes manual cycles and jobs using IBM z/OS mainframe and AS400 to ensure timely service level agreements (SLA)...Temporary workWork experience placementWork at officeShift workProtective Life
Birmingham, AL5 days ago- ...across a modern enterprise platform. This is not a traditional help desk or end-user support role. The Senior Support Engineer will serve... ...JavaScript, or full-stack application environments Experience with IT Service Management processes including Incident, Problem, and...Weekly payContract workLocal areaRemote work
- ...schedule Profit sharing Training & development This Is Not Your Average Fiber Technician Job There is another post for IT Technicians as well, this is meant for FIBER techs!! Are you a hands-on Fiber Optic, I.T., or Telecom professional looking for something...Hourly payFull timeFor contractorsFlexible hours
HARDY INDUSTRIES
Birmingham, AL15 days ago - ...IT Support Manager This key role is on-site at Brasfield & Gorrie's headquarters in... ...This role partners closely with the Service Desk to maintain clear handoff pathways while... ...Participate in department and group meetings to help develop, review and actively pursue...Contract workWork at office
- Responsible for preparing the donor, donor area and equipment for the pheresis process. Prepares the autopheresis machine for the pheresis process. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. Disconnects...Work experience placementLocal area
CSL
Birmingham, AL1 day ago - IT Specialist Major Duties: Diagnose and resolves problems in response to IT reported incidents... ..., laptops, tablets, smart phones, desk phones, video teleconferencing equipment,... ...response to customer requirements. Ensure Help Desk tracking and asset information is accurate...Permanent employmentRemote workRelocation packageMonday to FridayFlexible hours
$68.2k - $116k
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice. Job Details: This position is responsible for providing...Hourly payTemporary workWork experience placementRemote workMonday to FridayFlexible hours- ...The IT Specialist provides technical support to employees and helps maintain the organization’s computer systems, network infrastructure, and technology resources.... ...network, and connectivity issues. • Respond to help desk tickets, prioritize requests, and resolve...Full time
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