Customer Service Specialist

Close Date

Full-Time/Part-Time
Full-Time

Exempt/Non-Exempt
Non-Exempt

Description

To Apply:

Please complete the online application found at Resumes are accepted as supplemental information only and will not be used as a substitute for the application, you must complete the application in full.

JOB SUMMARY

Customer Service Specialist

Delivers exceptional, customer-focused service across the division while performing complex administrative and clerical functions in support of the Code Enforcement Division. Responsibilities include processing permits, citations, and inspection documentation; assisting residents and contractors with permits, licenses and compliance inquiries; and maintaining accurate case and regulatory records. Exercises independent judgment, maintains strict confidentiality, and applies thorough knowledge of departmental policies and enforcement procedures.

ESSENTIAL JOB FUNCTIONS

• Permit Processing : Review applications, verify documentation, and issue permits.
• Inspection Scheduling : Coordinate inspection schedules and communicate with inspectors.
• Customer Service : Assist citizens and contractors with inquiries regarding permits and inspections.
• Data Entry : Maintain accurate permit and inspection data in software systems.
• Training Support : Train and cross-train staff on procedures and systems.
• Reporting : Prepare routine reports on permits, fees, and compliance activities.
• Ability to manage multiple priorities and meet deadlines :Ability to interpret and explain permitting requirements
• Ability to establish and maintain cooperative working relationships : Skill in preparing correspondence and maintaining electronic files
• Knowledge of payment processing and cash handling procedures : Ability to work independently and exercise sound judgment

The individual in this role is expected to contribute to the team's efforts by completing other related tasks, as may be assigned.

Position
Customer Service Specialist

Position Requirements

EDUCATION AND EXPERIENCE - The following are the minimum education and experience required for the position. An equivalent combination of education, training and experience may be considered.

Education

HS diploma or GED

Experience

3 years previous relevant work experience is required.

Special Experience

Training Requisites

Certifications

Licensing

May require a valid State Driver's License

SUCCESS FRAMEWORK - The following list of knowledge, skills, and abilities have been identified by our team as building blocks towards efficiency and effectiveness in this role.

• Knowledge of customer service practices and public communication.
• Knowledge of payment processing, receipts, and batch balancing.
• Knowledge of licensing or permitting procedures and workflows.
• Ability to interpret and explain permitting requirements.
• Ability to establish and maintain cooperative working relationships.
• Skill in preparing correspondence and maintaining electronic files.
• Knowledge of payment processing and cash handling procedures.
• Ability to work independently and exercise sound judgment.
• Skill in front-counter operations and phone support.
• Skill in de-escalation and managing difficult customer interactions.
• Ability to interpret and explain procedures, forms, and requirements.
• Ability to manage high-volume public interactions efficiently.
• Ability to maintain professionalism under pressure.
• Skill in accurate data entry and verifying documentation.

EQUIPMENT AND TOOLS commonly associated with the performance of the functions of this job.

Computer; Microsoft 365; permitting and code enfocment software; scanner; copier; printer; phone; GIS software

WORK ENVIRONMENT or atmospheric conditions commonly associated with the performance of the functions of this job.

• Office setting; frequent public contact; sitting/standing; steady, deadline-driven pace.
• Some situations may require early morning or late evening hours.

PHYSICAL ABILITIES - The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Work requires the ability to sit, stand, walk for extended periods of time.
• Work requires the ability to complete repetitive wrist, hand, and/or fine motor movement.
• Work requires the ability to grasp, pull, push, and reach.
• Work requires the ability to talk, hear, listen, and comprehend.
• Work requires the ability to climb and balance.
• Work requires the ability to drive and/or operate county vehicle.
• Work requires visual acuity of 20 feet or more, visual acuity of 20 inches or less, three dimensional vision, precise hand/eye coordination, the ability to identify and distinguish colors
• Must be able to lift up to 50 pounds.
• Work requires the ability to stoop, kneel, crouch, and/or crawl.

To Apply:

Please complete the online application found at Resumes are accepted as supplemental information only and will not be used as a substitute for the application, you must complete the application in full.

Shift
-not applicable-

Normal Entry Salary

Salary Range

EOE Statement
Jefferson County Government is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, physical or mental disability, genetic information, protected veteran or uniformed servicemember status or any other characteristic protected by local, state or federal law.


This position is currently accepting applications.