Customer Service Representative

Creating Life Better Here Starts With You

At San Juan Regional Medical Center, we're more than a healthcare providerwe're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.

The Customer Service Representative (CSR) is entrusted to provide excellent service and set a positive tone for every customer while serving as the liaison between patients and clinical staff, and demonstrating self-confidence, adaptability, and personal initiative. The CSR coordinates customer encounters and serves as the communication hub for the clinic, in an attentive, courteous, and competent manner.

Required Behaviors:

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

• High school diploma or GED

Preferred Qualifications:

• Previous receptionist, clerical and/or secretarial experience preferred

Duties and Responsibilities:

• Consistently exceeds customer service expectations
• Strong data entry and computer skills
• When assigned, achieves necessary skills to support obtaining referrals and authorizations, handling financial transactions, managing the patients medical records and clinic and hospital billing and coding
• Understands and follows policy and procedure
• Builds productive interpersonal relationships in every encounter
• Demonstrates teamwork
• Actively participates in the department
• Each employee is responsible for implementing SJRMCs Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship
• Other duties as assigned

Physical Demands and Environmental Work Conditions:

• Must be able to see with corrective eyewear and hear clearly with assistance
• Must be able to sit and walk frequently or for long periods of time; must be able to stand, bend, squat, climb, kneel, and twist routinely
• Constant use of the computer and keyboard
• Must be able to lift greater than fifty (50) pounds and push up to three hundred (300) pounds frequently

Special Demands:

• Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families to ensure a safe, respectful environment that will support the delivery of care
• Effectively copes and strives for balance when caring for acutely ill patients and families