CRM Functional Analyst
Full-time
SFE
Job Title: CRM Functional Analyst
Location: Malvern, PA
Full-Time
Job Description
Must Have Technical/Functional Skills
Excellent Communication & presentation skills
Experience of end-to-end digital transformation initiatives, application developments and support
Worked on large CRM transformation from discovery to design to go-live.
Worked closely with customer teams on qualifying requirements, working with Dev teams on sprint completions and ensuring QA
Deep eateries in Dynamics CRM functional area on Sales/Services domains.
Knowledge and Skills in the D365 Customer Insights services.
Worked on detailed gap analysis and requirement and worked in Microsoft Dynamics CRM Online.
Involved in various project activities like
Discovery, process mapping and CRP/design/Demo lead workshops with business stakeholders
Requirement Gathering
Gap Fit Analysis
Should have a good understanding of Core CRM Processes, Copilot capabilities in M365/D365
D365 CRM security model, product roadmap & certification (preferable)
Roles & Responsibilities
Lead Business Analyst for CRM Transformation Create functional specifications by interacting with client stakeholders Able to work in agile delivery model Conduct CRM approach workshops to the stakeholders
Generic Managerial Skills, If any
Ability to collaborate with an onsite-offshore model.
Influence and guiding junior team members
Vacancy posted 2 days ago
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