In Clinic Phone Nurse/Float (RN/LPN)

Phone Nurse

Education: Graduate of an approved school of nursing

Experience/Skills: Two years' experience in physician's office or related experience (preferred but not required). Background in medical-surgical nursing and immunizations preferred. Knowledge of clinical function. Ability to work in conjunction with other clinic personnel. Knowledge of community health resources for alternate health services. Knowledge of community health nursing principles and practices. Ability to communicate effectively both verbally and in written reports.

Required Licenses/Certifications: LPN or RN Licensure in the State of Indiana. CPR.

Working Conditions: Clean, well-lit working environment.

Routine Responsibilities:

Essential Functions:

• Conducting patient assessments over the phone by asking detailed questions about symptoms & medical history
• Utilizing critical thinking skills to determine the appropriate level of care needed
• Strong clinical knowledge and understanding of common medical conditions
• Provide medical advice based on the assessment
• Directing patients to the right healthcare provider or service
• Maintaining accurate documentation of each call
• Demonstrate excellent communication skills and empathy towards patients
• Updates the patient's medical and social history, as appropriate
• Maintains current knowledge of medications
• Accurately documenting all patient interactions including symptoms, advice given, and follow up plans in the electronic medical record
• Schedules patients for further testing as directed by the Provider
• Secures appointment date and time from specialty referral as directed by the Provider
• Sends in prescription refills as directed by the Practitioner
• Performs other duties as assigned
• Professional demeanor and ability to handle stressful situations calmly

Clinic Responsibilities:

• Records all phone conversations and information given to the patient in the medical record to provide for clear communication among all clinic staff.
• Provide medical advice based on established protocols
• Communicating patient concerns and relevant information to the appropriate healthcare provider for further evaluation or treatment
• Processing prescription refills as directed by the provider
• Contact patients to discuss the results of laboratory test or imaging studies
• Identifying situations that require immediate medical attention and directing patients to the appropriate emergency care facility
• Participate in professional development and assume responsibility for keeping knowledge of skills current
• During downtime utilize time wisely by assisting with clinic buckets in the EMR