Inside Sales Representative

Inside Sales Representative

The Inside Sales Representative plays a critical role in driving growth, increasing account penetration, and maximizing sales profitability in a fast-paced, quick sales cycle environment. In this role, you manage inbound and outbound calls and emails, complete orders, and provide high-quality service to customers, while closely collaborating with Sales, Purchasing, and Customer Service teams. You help build and maintain strong customer relationships, support aviation-related sales activities, and contribute to continuous process improvement.

Responsibilities

• Establish, develop, and maintain strong business relationships with current and prospective customers in the assigned territory or market segment to generate new business for the organization's products and services.
• Manage a high volume of calls and emails, multitasking effectively while providing accurate product, price, and availability information to customers as requested.
• Review quote activity once familiar with target accounts and proactively initiate follow-ups to advance opportunities and close sales.
• Deliver excellent customer service by ensuring the timely, efficient, and accurate processing of inquiries, sales orders, expedite requests, and web shop inquiries.
• Collaborate closely with the Asset Management Team to confirm pricing accuracy and support achievement of cost and margin targets.
• Participate in process improvement activities to enhance sales effectiveness, customer experience, and operational efficiency.
• Achieve individual sales targets and contribute to overall team sales goals in a target-based environment.
• Perform accurate data entry and order processing, ensuring all customer and sales information is correctly recorded and maintained.
• Conduct outbound calls to existing clients, engaging them in meaningful conversations to identify new opportunities, upsell products, and strengthen relationships.
• Support inside sales operations by assisting with lead generation, inside sales support tasks, and coordination with other internal departments.
• Use CRM tools such as Salesforce and spreadsheets in Microsoft Excel to manage accounts, track activities, and report on sales performance.
• Perform all other related duties as assigned to support the sales function and overall business objectives.

Essential Skills

• 12 years of inside telesales or inside sales experience in a fast-paced, quick sales cycle environment.
• Demonstrated sales track record of overachievement against individual targets.
• Proven experience handling outbound calls and being comfortable making calls to existing clients.
• Strong customer service orientation with the ability to manage inquiries, orders, and follow-ups professionally and efficiently.
• Hands-on experience with order processing, order entry, and data entry in a sales or call center environment.
• Ability to manage sales and customer interactions via phone and email, including cold calling and inside sales support.
• Proficiency using Microsoft Excel for tracking, reporting, and managing sales-related data.
• Experience using CRM systems such as Salesforce to manage accounts, opportunities, and customer interactions.
• Solid skills in lead generation, account management, and inside sales operations.
• Associate degree or comparable industry experience.

Additional Skills & Qualifications

• Previous experience in the aviation industry is a strong plus, particularly supporting airlines, MROs, OEMs, or distributors.
• Background in target-based environments with comfort working toward defined sales and performance goals.
• Experience in a call center or high-volume outbound calling environment.
• Knowledge of aviation parts, inventory, or related products is beneficial.
• Strong written and verbal communication skills for interacting with customers and internal teams across multiple regions.
• Ability to collaborate effectively with cross-functional teams including Sales, Purchasing, Customer Service, and Asset Management.
• High attention to detail and accuracy in processing orders, quotes, and customer information.
• Self-motivated, competitive mindset with the ability to thrive in a quick sales cycle and global business setting.

Work Environment

This is an on-site role in a professional office environment, working Monday through Friday on either an 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m. schedule. You join a collaborative team of approximately 30 people, supporting a global aviation inventory business with service centers in multiple regions. The environment is fast-paced and target-driven, with frequent interaction via phone, email, and CRM tools such as Salesforce, as well as regular use of Microsoft Excel for data management. The culture emphasizes collaboration, customer satisfaction, and continuous improvement, offering the opportunity to work closely with international colleagues and contribute to a global network serving customers in many countries.

Job Type & Location

This is a Contract to Hire position based out of Doral, FL.

Pay and Benefits

The pay range for this position is $24.04 - $24.04/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Doral, FL.

Application Deadline

This position is anticipated to close on Sep 27, 2026.