Program Analyst

Summary

This position serves as a Program Analyst administering correspondence and operations issues, reviewing inquiries received by various communications/media (e.g., letter, telephone) to determine the proper disposition of inquiries and reviewing, evaluating, and solving related problems and conducting analyses of issues related to program segment healthcare administrative functions.

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Duties

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• Uses data systems to structure, review, and present accurate, relevant information to management for use in decision-making processes.
• Performs ongoing data validation, applying qualitative techniques (i.e. in-depth interviews, direct observations, and focus groups) to analyze and measure the reliability and variability of clinical, administrative, and operational/technical data.
• Conducts ongoing reviews of resource/cost, clinical, and workload data to ensure information is accurate and usable for management decision-making purposes.
• Researches, adapts, and applies a wide range of qualitative and/or quantitative methods to evaluate, analyze, and improve program segment operational effectiveness, efficiency, and work products.
• Applies problem-solving techniques, work methods, practices, and procedures to identify parameters of viable solutions to problems encountered.
• Identifies, schedules, and completes ad hoc studies and analyses of program segment operational activities that may present problems for or be of interest to management.
• Provides findings and/or responses in writing using approved/required Program Office and/or employing organization formats.
• Develops responses to information requests/correspondence from military services, Congress, other Agency organizations, and other governmental and non-governmental organizations regarding reimbursement and policy issues.
• Provides detailed information by developing and presenting oral and/or written reports to share information with management decision-makers and makes specific recommendations to improve/enhance efficiency in operations, services, and/or cost effectiveness of initiatives reviewed.
• Provides requested information to management and other staff on a variety of unique cost and workload issues and provides coordination/support as needed.
• Monitors/tracks assignments to ensure timely, accurate responses and accountability, making ongoing adjustments in accordance with established, assigned priorities and standards.
• Attends and represents the employing organization at meetings (e.g., briefings related to fee programs, hearings, public forums, etc.) regarding justification and approval of specific procedures related to program segment operations.

Work Schedule : Monday - Friday, Schedule set based on business needs.

Compressed : No.

Telework : This position may be authorized for telework.

Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position.

Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space.

Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer.

Position Description/PD#: Program Analyst/ PD05100A

Relocation/Recruitment Incentives: Not authorized.

Critical Skills Incentive (CSI): Not approved.

Permanent Change of Station (PCS): Not authorized.

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work is primarily sedentary, although some walking, standing, bending and carrying of light office items is required. The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/22/2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

Specialized Experience: Do you have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization? To meet the minimum qualifications for this position, you must meet 3/5 of the following examples of specialized experience. Examples of specialized experience would typically include, but are not limited to:

• Using quantitative investigative techniques to analyze the effectiveness and efficiency of data systems and clinical programs.
• Writing and editing official, executive-level correspondence, with responsibility for content preparation, style, tone, and comprehension level.
• Establishing and maintaining effective working relationships with individuals of opposing viewpoints, effectively communicating positions while preserving professional rapport.
• Assimilating complex and fragmented information through analytical review to identify relevant facts and support sound decision-making.
• Reviewing of resource/cost, clinical, and workload data to ensure information is accurate and usable for management decision-making purposes.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

This job opportunity announcement may be used to fill additional vacancies.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.