Patient Coordinator

California Skin Institute (CSI) now partnered with Schweiger Dermatology Group is the largest and fastest growing private dermatology practice in California, offering an unwavering commitment to excellence in medical, surgical, and cosmetic dermatology and plastic surgery. We have one of the most state‑of‑the‑art and comprehensive skin‑based service lines including laser, light, radio‑frequency, reconstructive and cosmetic surgery techniques, Medicare‑approved surgery centers, and a full‑service dermatopathology laboratory. Come join our team as we innovate both in the clinical setting and in practice operations! As our mission is safe patient care, we require all employees to be vaccinated as such vaccinations are available, subject to the narrow exceptions provided by applicable law. Job Responsibilities Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to patients, providers, and colleagues, leading by example and maintaining office presence and highest level of professionalism. Dress and present appropriately from head to toe at all times; business casual attire required. Maintain professional body language and communication with colleagues and patients, and keep cell phone usage to a minimum while at the front desk. Accurately complete beginning and end of day checklists daily. Assist in ensuring that all scheduling, cancellations, and confirmations are done appropriately. Apply HIPAA privacy laws by protecting patient information during phone calls, discussing information quietly with patients at the front desk or deferring to a GM to discuss matters with patients in an exam room, and shredding sensitive materials. Maintain confidentiality of all patient and employee information. Assist in creating new medical records for each patient, obtaining all necessary copies of insurance cards, referrals, and demographic information. Complete the Daily Activity Report and perform proper financial duties such as entering charges and payments throughout the day. Handle cash accurately with Petty Cash and collected payments, scan all cash and credit card receipts into the respective folder, verify proper cash is collected and accounted for during your shift, and sign off on cash logs. Deposit cash in the office safe/lock box before closing. Answer incoming phone calls within three rings, confirm ZocDoc appointments, and make outgoing calls for patient retention purposes. Maintain a neat and orderly work area throughout the front desk, keeping sensitive patient information out of view and shredding documents once uploaded to EMR or server. Maintain a clean and neat waiting area; ensure slideshow and music are appropriately playing and trash is removed immediately, as well as maintaining neat product display areas at all times. Constantly check email inbox and respective scan inbox, handling time‑sensitive emails immediately or communicating need for support to GM or teammates. Assist as needed with office supply inventory counts, notifying GM when inventory needs to be adjusted for any reason. Have thorough knowledge of all procedures performed at the offices. Notify the General Manager of all personnel and patient complaints or issues. Perform other duties as assigned by supervisor on an as‑needed basis. Qualifications Experience using EMR software and patient scheduling systems preferred. Bilingual – Spanish (Required) Computer savvy and familiar with Microsoft Word, Excel, and Outlook. Strong communication, interpersonal, and organizational skills. Excellent patient relations and customer service skills. Professional, reliable, and dedicated employee. Prefer prior experience working in a dermatology/medical environment. Open availability to work during office and/or scheduled hours. Working knowledge of HIPAA & OSHA compliance. Travel From time to time, operational business needs (e.g., training sessions, emergency coverage issues, etc.) may require employee travel to alternate locations within a reasonable distance, based upon GM or RM discretion. Work Environment This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions expected of an employee. This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines. While performing the duties of this job, the employee is regularly required to talk; hear; stand; walk; use hands to finger; handle or feel; and reach with hands. Benefits And Perks Medical Health Insurance Vision & dental plan Flexible Spending Account Life Insurance 401(k) Generous paid time off Growth and development opportunities Recognition Program And much more! It is the policy of California Skin Institute to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, family status (including pregnancy), marital status, military status, sensory, physical, or mental disability, genetic information, or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors. Salary: $21 - $25 per hour #J-18808-Ljbffr Schweiger Dermatology Group-CA