Support Services Supervisor
Virtual Vocations Inc
Supervising a dedicated support team, the full-time Support Services Supervisor will oversee daily operations, manage customer support escalations, and ensure service quality while working in a hybrid environment. Key Responsibilities Supervise daily activities of the Support Services team and coordinate workloads to meet customer needs Monitor support tickets and service metrics, ensuring timely resolution and documentation of issues Provide coaching and training to team members, reinforcing customer service standards and operational procedures Required Qualifications High school diploma or equivalent required; associate or bachelor's degree in a related field preferred Minimum 5 years of experience in customer service or technical support roles Previous supervisory or team lead experience required Experience with ticketing and customer support systems Proven ability to handle customer escalations and complex service situations
Vacancy posted 5 days ago
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