Account Manager I, Fulfillment

At Flexport, the mission is to make global trade easier for everyone. The company connects more than 10,000 clients across 109 countries and helps businesses of all sizes find global trade solutions that empower their success. For this role, the goal is for you to be a proactive partner and problem-solver for clients, improving their supply chains by leveraging Flexport's unique and adaptable solutions. About Flexport Flexport is shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as the company continues to play a pivotal role in how goods move around the world. The team is focused on tackling global challenges that impact business, society, and the environment. The opportunity Customers need support to survive and win in 2026, and their success is Flexport’s success. The company is building the Platform for Global Trade, a strategic model combining customer centricity, supply chain expertise, advanced technology, and data analytics. You will The Account Manager I, Fulfillment, will help clients grow and realize the Flexport value proposition by deeply understanding each client’s supply chain and partnering to find solutions. Clients depend on the team to manage their experience with a high degree of professionalism and attention to detail. Cultivate and grow relationships with key business stakeholders that empower the client and deepen the relationship with Flexport. Meet regularly with clients to monitor account health and find ways to improve their current experience. Use your knowledge of the client to identify, develop, and close upsell, cross-sell, and renewal opportunities. Keep a close pulse on client financial health, report on client financials, and ensure clients maintain consistent payment schedules. Lead and actively participate in client onboarding and create standard operating procedures. Scope and guide the implementation stages and timelines for new opportunities and clients. Work globally with counterparts in Asia, Europe, and Latin America to ensure a consistent account management experience. Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations, and solve client issues effectively and efficiently. Lead and prepare content for regular client touchpoints to help clients understand the value they are realizing and new opportunities to improve performance. Use your deep knowledge of the client’s business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance. Drive product adoption with client stakeholders to ensure that clients realize the full value of Flexport. Regularly review and document the client’s success criteria. As client needs evolve, refine the client’s success criteria. Continue to expand your knowledge of supply chain processes through internal and external training offerings to best enable you to act as a trusted advisor. Maintain Salesforce account records and opportunity pipeline. You should have 2-4 years of experience in sales, account management, or a client-facing role. A background in logistics, freight forwarding, or supply chain is preferred. A client-centric mindset, with a focus on client outcomes, delivering on expectations, understanding current and future business goals and challenges, and translating those into relevant solutions and strategic account planning. Hands-on, process-oriented, structured thinking with strong problem-solving skills. A deeply curious approach, always working to understand client needs and learn how Flexport can best meet them. Strong attention to detail and an ability to analyze metrics and details to identify opportunities to improve internally or better manage the client relationship. Strong business acumen. A proven track record of cross-selling or selling a product. A strong focus on growing customers through a consultative approach. #J-18808-Ljbffr