Patient Service Representative Hospital

Fills critical short term vacancies in designated areas. Registers and interviews patients, completes pre-admissions, and ensures information accuracy. Handles routine patient inquiries and issues. Works closely with other areas including departments and physician offices. Greets patients and processes them through to the appropriate area.

Essential Functions

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  Registers or Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services.
  
  

  
  



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  Verifies insurance coverage and obtains authorization for all services that requires authorization, pre-certification, and/or referral.
  
  

  
  



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  Coordinates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged. Requests upfront payment of deposits from responsible party.
  
  

  
  



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  Updates schedule for cancellations, rescheduling, and other changes on an ongoing basis.
  
  

  
  
  

Physical Requirements

This position frequently requires walking from different areas. Must be able to push a wheelchair with patient in it and maneuver through doors, up/down ramps and elevators. Must be able to respond quickly to medical STATS and emergencies. This position requires sitting frequently. Must be able to lift 20-50 pounds occasionally. Works in a fast-paced environment with numerous interruptions.

Education, Experience and Certifications

High School Diploma or GED required. Accurate spelling and attention to detail required. Must be able to key 40 wpm. Knowledge of patient registration, insurance, and hospital billing preferred. Medical terminology knowledge and understanding of third party reimbursement preferred. Excellent communication skills and customer services skills required.

Advocate Health