Patient Service Representative (PSR) - Urgent Care Clinic

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work




:

Aurora Medical Group (AMG) is part of


Advocate Health


, one of the nations largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, womens health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

Were Looking For:

• 
  High school diploma or equivalent.
  
  



• 
  One to two years related customer service experience
  
  



• 
  Experience handling difficult caller/customers/patients.
  
  

What Youll Do:

As a


Patient Service Representative (PSR)


, youll play a vital role in the care team supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• 
  Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
  
  



• 
  Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
  
  



• 
  Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
  
  

About This Location:

Mayfair Urgent Care is a high




?




volume, fast




?




paced clinic focused on providing convenient, focused, same




?




day care for patients with urgent medical needs. Our team supports a wide range of services which makes this an excellent environment for continuous learning.

Team members at MR Urgent Care work closely in a collaborative, supportive setting where communication and teamwork are essential. Because we serve a diverse patient population across all ages, staff gain valuable experience managing a variety of clinical situations and maintaining smooth patient flow during peak times. Ideal candidates enjoy variety, problem




?




solving, and fast




?




paced teamwork, and they take pride in delivering compassionate, efficient care when patients need it most.

Your feedback matters.




Every teammates voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Knowledge, Skills & Abilities Required:

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Demonstrate the




Advocate Health




purpose,




values




and behaviors.






?

?






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Ability to work in a high profile and high stress area, working independently to set and meet deadlines,




multitask




and prioritize work




.




Must be able to




manage




high-volume




workloads with many interruptions in a fast-paced environment without direct supervision.




May be




cross-trained




across various




specialties




and provide staffing support as needed.






?

?






?






Strong attention to detail and accuracy.






?

?






?






Excellent customer service skills in a variety of situations




.




Must have excellent service recovery skills.

?




?

Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns




.

Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors,




staff




and physicians in a pleasant professional demeanor.

Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan




.

Interact with physicians and their staff to resolve issues related to the patient care.

Collect and manage payments including cash payments




, if applicable,




and follow security related to cash handling.

Strong understanding and comfort level with computer systems




and




proficient




typing skills




. Demonstrated technical




proficiency




including experience with electronic email, Microsoft Office, internet browser and phone technology.

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?






Ability to handle sensitive and confidential information according to internal policies.






?

?






?






Excellent organizational skills.








?

Demonstrated ability to effectively act as a resource to other




teammates.

Physical Requirements and Working Conditions:

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?






This position




may




require travel, therefore, will be exposed to weather and road conditions.






?






?

?






?






Operates all equipment necessary to perform the job.






?

?






?






Exposed to a normal office environment




with significant patient and public contact




.




May be exposed to ill or contagious patients.






?

?






?






Must be able to transition from sitting to standing frequently




.




Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.






?

?






?






Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more




.




This occurs when moving equipment and supplies and when transporting patients and/or charts.






?

?






?






Must be able to push/pull up to 50 lbs. with




assistance




.






?

?






?






Sensory requirements include vision, hearing and touch




.




Must also be able to speak




clearly.

?

?





Must be able to use hands with fine motor skills for keyboard data entry.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.


Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Advocate Health