Field Engineer
Datum Technologies
Field Engineer
Contract/ Contract to Hire
Detroit,MI Job Summary
Responsible for a broad range of operational support activities and Install, Move, Add, and Change (IMAC) requests supporting IT infrastructure across office environments, reservation centers, and airport locations.
Essential Responsibilities:
"All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status."
Contract/ Contract to Hire
Detroit,MI Job Summary
Responsible for a broad range of operational support activities and Install, Move, Add, and Change (IMAC) requests supporting IT infrastructure across office environments, reservation centers, and airport locations.
Essential Responsibilities:
- Provide implementation and support for desktop devices, applications, peripherals, telephone systems, network devices, and airline-specific equipment, including kiosks and Information Display Systems.
- Maintain and update asset management systems.
- Provide on-site and on-call support in a 24x7x365 environment, as needed.
- Perform physical relocation of IT infrastructure devices as specified in Service Requests, including:
- PC workstations
- Peripheral devices
- Telephones
- Network routers
- Airport-specific devices
- Perform upgrade services, including adding or changing workgroup computers, peripherals, and software, as specified in Service Requests.
- Verify assets in accordance with policies prior to relocation.
- Troubleshoot and resolve hardware and software issues supported by Field Operations.
- Communicate and coordinate with Field Planning and Project Management teams.
- Conduct research, provide input into work orders, and occasionally assist with site surveys.
- Perform preventive maintenance on operational devices.
- Coordinate services with external vendors.
- Install, customize, maintain, test, and troubleshoot operating systems and other system software.
- Provide technical support to enterprise users as needed.
- Configure, install, maintain, test, and troubleshoot hardware systems
- Basic knowledge of networking, servers, and common applications such as Microsoft Office and Outlook.
- Basic knowledge of Wi-Fi and mobility technologies.
- Strong hardware and software troubleshooting skills.
- Knowledge of computer peripherals and related equipment.
- A+ Certification is preferred, or equivalent hands-on experience.
- Must be able to regularly move equipment weighing at least 30 pounds.
- Ability to provide on-site and on-call 24x7x365 support, as required.
- Must possess a valid driver's license.
- Previous airline industry experience is preferred.
- Ability to work effectively within a team environment.
- Must be willing to travel overnight when required.
"All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status."
Vacancy posted 19 hours ago
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