Service Coordinator

Job Description

Job Description

Company Summary:

T&J Companies is a family-owned and operated electrical contractor that self-performs commercial electrical services for customers throughout the Northeast with a focus on retail locations.

Our team is professional, agile, and customer-centric. Our goal is to provide our customers with fast, reliable service they can count on while growing our family-run business into a top employer in the area.

Position Summary:

The Service Coordinator is responsible for supporting daily service operations through real-time email monitoring, work order creation, communication routing, procurement support, invoicing, and client follow-up. This role ensures work orders move efficiently from intake through completion while maintaining clear communication and accurate documentation in FIT, Service Channel, and related systems.

This is a highly detail-oriented, technology-driven position.

Hours:

Monday-Friday | 7:00am-3:30pm OR 8:00am-4:30pm

(5 days per week, in-office position)

Responsibilities and Duties: The Service Coordinator is a critical role that ensures our customers workorders are accepted and set up correctly and efficiently, allowing the company to meet and client expectations.

Primary Duties:

• Managing service request/ client communication email inbox
• Issue purchase orders to parts vendors
• Follow up on parts orders, update our system accordingly with delivery dates
• Enter invoices in client portals
• Complete end of day invoice exports from applicable inhouse software systems
• Other misc. Administrative  tasks related to the above items
• Additional duties as assigned

Qualifications:

Required Skills and Abilities:

• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, OneDrive)
• Comfortable working within multiple software platforms and online billing portals
• Ability to manage deadlines and prioritize tasks effectively
• Ability to work independently in a fast-paced office environment

Experience

• Experience working in a billing, accounting, or administrative role is required
• Experience in the Electrical, Construction, or Facility Services industry is preferred

Education/Licensure/Certifications

• High School Diploma or equivalent is required

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Other Requirements:

• Candidates must be authorized to work in the United States
• Position is onsite Monday-Friday
• Candidates must pass a drug test and background check prior to starting work

Compensation and Benefits:

• $25-$27 per hour
• Paid vacation
• Health Insurance offered
• Dental Insurance offered
• 401k with company match
• Employee discount program
• Opportunities for growth and development