Operations Business Analyst (SQL, JIRA, Confluence) | Remote - San Bruno, CA

Analyst, eCommerce Compliance, Rules (Contractor Position)

The Omnichannel Platform Compliance group within Client is responsible for defining, enforcing and promoting policies, programs and products to ensure safe transactions and create trust perception across our online and marketplace businesses. The position is responsible for analyzing item data, helping to develop and improve systematic rules for enforcement of policies. This role will partner with various teams including Compliance, Policy Governance, Merchant and Retail teams, Operations, and Product. An ideal candidate is highly customer focused and is a detail-oriented, self-starter. We are looking for a cross-functional, team player to support and assist in item risk management that operates with a strong sense of urgency, is comfortable working in a dynamic online environment with shifting business needs and changing requirements.

Monitor site and ensure item compliance with established policies and guidelines. Monitor item reports for trends or developing risks to the site, this may include analysis of internal item data reports, reviewing news stories for item trends, or working on annotations with machine learning models. Analyze data and drive rule efficiency to support Business, Compliance policies and internal standards, this will include developing rule logic to enforce site policies; identifying gaps and areas for improvements and enhancements; troubleshooting and analyzing item data to identify the root cause of an issue; analyzing results in order to measure effectiveness of rules; testing rules to build improved efficiencies and processes; auditing rules to limit the impact to business and legitimate transactions; collaborating and communicating with cross functional partners and key stakeholders.

Bachelor’s degree or 3+ years of equivalent work experience. Excel and data analysis experience. Strong attention to detail, problem-solving and troubleshooting skills. High degree of initiative and deadline-driven productivity. Experience working with partners and teammates across different time zones and cultures.

Experience with eCommerce, retail and customer service, compliance, SEO/SEM, or content review/moderation. Excellent verbal and written communication skills with people at a variety of levels. Resourceful and intellectually curious mentality, not afraid to dig into issues or projects. Experience with SQL, JIRA, Confluence, ServiceNow and Salesforce. Familiar and comfortable working in gray areas or dealing with offensive content. Pop culture nerd, gamer or avid online shopper a plus.

Critical thinking, analytical, detailed-oriented, Excel knowledge.

Prior experience in data analysis, eCommerce experience, T&S/Compliance background, investigative mindset.

Rule writing and analysis.

Rule writing and analysis.

Mix of remote contractor analysts and hybrid FTE managers.

Remote. But if person near office location such as San Bruno, expect occasional office visit.

Please note that candidates who will be working in Bentonville, AR, Reston, VA or some Texas locations must have a VendorSAFE background check completed.

Yes.

With resumes, candidates sometimes have been too experienced in analytics with more data/software backgrounds, which is not needed for role. Or, some candidates are inexperienced with site item/content management and analysis, like more customer support agent level.