Estimator

Dealership: L0011 All American Chevrolet of Midland What You'll Do Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC). Follow the Initial Customer Contact (ICC) process: greet customers in a friendly and professional manner; identify, confirm, and offer resolution to customer concerns; communicate what needs to be done, estimated cost, and estimated completion time; assess customer needs by conducting a vehicle walk‑around; obtain agreement from the customer for repair needs; write accurate repair orders using ProfitNet and ADP systems; write accurate estimates utilizing the three major estimating systems: CCC Mitchell Audatex; maintain and update production notes, repair order details, and production status. Follow the Interim Customer Contact (ICC2) process: provide accurate estimates that support the upfront pricing guarantee; obtain approval to review findings of the multi‑point inspection and associated prices; obtain approval to proceed with supplemental repairs; dispatch repair orders to technicians following department dispatch policy and cost control methods; communicate with technicians to gain a clear understanding of repairs required and/or performed; follow‑up with customers during repair so they are aware of status. Follow the Customer Delivery (CD) process: receive and process cash or credit payment for all services performed; upon completion of the repair, promptly and professionally deliver the vehicle to the customer; follow up and collect payments for supplement items on the accounts receivable. Maintain and update production notes and repair order details. What You'll Bring Strong attention to detail Sense of urgency Excellent communication Typing – ability to type efficiently to enter repair orders Mathematics – calculating service costs and counting change Basic computer skills Acceptable driving record and a valid driver's license in your state of residence High School graduate or equivalent, 18 years or older required Benefits Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long‑Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Equal Employment Opportunity Statement We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are a drug free workplace. #J-18808-Ljbffr