Technical Writer - Junior

The Technical Writer – Junior creates and updates user‑facing documentation such as knowledge base articles, FAQs, and basic guides to support end‑user assistance. This role focuses on documenting common issues, resolutions, and procedures in clear, concise language. Working closely with support teams, the junior writer helps maintain documentation repositories and ensures content reflects current system functionality and user needs. They follow established standards and templates and contribute to improving knowledge resources across the client environment. Key Responsibilities Create and maintain knowledge base articles, FAQs, and basic user documentation. Document troubleshooting steps and standard operating procedures for common issues. Use ticketing systems such as ServiceNow or Jira to track and analyze user issues that inform documentation updates. Collaborate with support teams to identify documentation gaps and improve clarity and relevance. Apply basic technical writing principles to ensure content is concise and user‑friendly. Assist in maintaining documentation repositories and ensuring content accuracy. Support multi‑channel user communication through written guides and responses. Learn and apply documentation standards and templates under guidance from senior writers. Required Qualifications Bachelor’s degree or equivalent experience in a related field. 0–3 years of experience in technical writing or user support documentation. Basic understanding of IT systems and troubleshooting workflows. Strong written communication skills and attention to clarity and structure. Familiarity with ticketing systems (e.g., ServiceNow, Jira) and standard office tools. Active Secret clearance and U.S. citizenship. Preferred Qualifications Familiarity with IT service management tools such as ServiceNow. Exposure to knowledge‑centered service (KCS) practices. Experience contributing to knowledge bases in technical environments. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties" or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $52,100 – $75,231 #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company