Assistant Office Manager

Assistant Office ManagerCary Family - Cary, NC 27518OverviewLevel: Experienced Position Type: Full Time Job Shift: Day Education Level: Not Specified Category: ManagementDescriptionPosition SummaryThe AOM will provide daily support where necessary to ensure business operations are running smoothly. Ability to communicate effectively with others; sets a positive tone in the practice and is technologically savvy. Individuals must be always reliable and present. In addition, escalate any issues, or concerns to OM in a timely manner to be addressed. To be successful in this role, the person must always remain objective, maintain confidentiality and ensure we are meeting the necessary goals/target of the office.Key CompetenciesMonitor schedule (Patient flow, correct apt. times, seat patients)Periodic assistance for room turnover & instrument sterilizationAddress minor patient complaintsCoordinate hygiene exams to assist doctors in completing these in a timely manner.Ensure communication with patients and front desk when running behind schedule to mitigate patient dissatisfaction.Support clinical staff with creating, editing, and proper use of treatment plan in practice management software (PMS).Support clinical staff with insurance and account balance/billing questionsSupport staff with pricing questions For example, $99 specials, pan at $50, implant special, etc.Support and back-up for insurance verification (PTO coverage, same day LOE walk-in's)Provide training and direction to front desk personnel in PMS, closing, check-out, Finance plans, etc.Oversee proper balancing and close out of front desk dailyEnsure lab cases are tracked prior to any necessary appointments and tracked in a practice management system.Ordering office supplies (Staples, coffee), and assist with review of clinical order invoices for approvalBank deposits or running necessary errands per direction of OM.Manage mail checks – review for accuracy & scan for collection person to post.Assist with posting of mail checks per OM discretionQualificationsTo successfully perform the job responsibilities for the position, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.Essential RequirementsAbility to use technologyStrong communication skillsAbility to influence without having direct authorityOutstanding organization & time management skillsOutgoing, approachable personalityHigh level of customer serviceAbility to manage prioritiesAbility to escalate issues to Office Manager immediately when needing assistanceAbility to demonstrate independent thinking as well as a teamwork approach to job responsibilitiesAbility to be self-directedAbility to train othersAbility to manage difficult situationsExperience working in a fast-paced environmentMust be positive and adaptable to changeReceptive to feedbackExperience in front desk (dental)Language and Reasoning AbilitiesHas excellent telephone techniques and can communicate clearly with patients, customers, clients, and team members in person and on phone conversations