Patient Care Coordinator

Patient Service Representative

We are seeking a professional, dependable, and patient-focused Patient Service Representative to support front-desk operations at an outpatient physical therapy location. This position will serve as a primary point of contact for patients and will be responsible for providing excellent customer service while ensuring efficient daily clinic operations.

The ideal candidate will have a strong background in customer service and healthcare, excellent communication skills, and the ability to prioritize patient needs in a busy clinical environment.

Key responsibilities include:

• Greeting and assisting patients in a professional and welcoming manner.
• Checking patients in and out efficiently and accurately.
• Collecting patient payments and maintaining accurate payment records.
• Answering incoming telephone calls and assisting patients with questions and requests.
• Providing exceptional customer service while maintaining patient confidentiality.
• Prioritizing patient needs and accommodating patients whenever possible.
• Assisting with daily administrative tasks and office operations.
• Maintaining and updating spreadsheets and other administrative records.
• Ensuring patient information is entered and maintained accurately.
• Communicating effectively with clinical and administrative staff.
• Helping maintain an organized and professional front-desk environment.
• Performing other administrative duties as assigned.

Required qualifications include:

• Previous customer service experience required.
• Healthcare or medical office experience strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional, friendly, and patient-focused demeanor.
• Strong attention to detail and accuracy.
• Comfortable working with computers, spreadsheets, and office software.
• Ability to work effectively in a fast-paced healthcare environment.
• Reliable attendance and flexibility with scheduling.