Shuttle Driver (IAH)

Description

FLSA: Non-exempt
Reports to: Shift Supervisor / Facility Manager
Status: Safety-Sensitive (all facility roles)

Hiring Need: Second Shift (2pm-10pm)

FINE Airport Parking was built on the FINE Experience-safe, seamless, and first-class service from arrival to return. As a Shuttle Driver, you are our primary touchpoint with guests, shaping their experience through courteous driving, clear updates, and attentive help with luggage and wayfinding. You keep service on time while creating a calm, welcoming ride.


Essential Functions

• Operate the shuttle defensively and within all traffic and airport rules.

• Protect passenger safety during boarding, riding, and exiting; do not exceed capacity or allow standing passengers.

• Complete pre-trip inspections and required checklists, report mechanical concerns immediately.

• Communicate concisely with Dispatch over radio; follow rotation and staging instructions and announce key calls/status changes.

• Verbally communicate clearly with guests and teammates in person and over radio to provide directions, safety instructions, and timing updates while following professional radio standards, with or without reasonable accommodation. The primary operating language on shift is English.

• Perform timely, courteous pick-ups and drop-offs at designated zones; verify terminal/airline and use required locator/ticket practices.

• Load and unload luggage safely; offer reminders for personal items before departure.

• Execute lot, lobby, and terminal rotation per SOP to maintain on-time service; escalate disruptions to supervision.

• Keep the shuttle clean and guest-ready throughout the shift; complete fueling/cleaning and end-of-shift handoff steps.

*Perform other job-related duties of similar nature and level as assigned. These are not considered essential functions and will be assigned consistent with training, safety, and business need.


Minimum Qualifications

• Proficient and defensive driving.

• Strong customer service skills with professional verbal communication.

• Professional radio etiquette.

• Wayfinding and basic service recovery skills.

• Reliable attendance and punctuality.

Preferred Qualifications

• Shuttle, transit, or airport operations experience.

• Hospitality or customer-service experience.

• Experience assisting guests with luggage handling.

• Basic mechanical awareness for identifying and reporting vehicle issues.

Our Culture


We are people-first, with high support and high standards, focused on delivering the FINE Experience every shift.


Benefits

• Medical, Vision, and Dental Insurance: FINE covers up to 80% of the employee-only premium for medical, vision, and dental insurance after a 60-day waiting period. Health spending account options are also available.
• Basic Group Life Insurance: FINE provides a $10,000 basic group life insurance plan at no cost to the employee.
• Voluntary Insurance Plans: Options for additional voluntary life, spouse/child life, short-term disability, hospital indemnity, critical illness, and accident insurance at low cost.
• Paid Time Off (PTO): PTO accrues based on your hours worked.
  • 0-12 Months Tenure: 0.033 hours per hour worked (up to 70 hours PTO annually).
  • 13+ Months Tenure: 0.03846 hours per hour worked (up to 80 hours PTO annually).
• CO Sick Pay: 0.023 hours per hour worked (up to 48 hours PTO annually).
• 401(k): Company match up to 4% after a 6-month waiting period.
• Additional Benefits: Discounts on personal vehicle detailing, regular team-building activities, and a collaborative work environment.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.

Requirements

• Maintain a valid driver's license and meet company/insurer insurability criteria, annual MVR review.

• Must be 23+ years of age and have at least 2 consecutive years licensed.

• Lift and carry up to 50 lbs. solo and negotiate three steps while carrying.

• Comply with FINE's substance-free policy.

• Perform essential functions with or without reasonable accommodation.

Physical & Environmental Demands

• Extended standing and walking; frequent vehicle entry and exit.

• Repetitive use of hand and foot controls.

• Frequent lifting and carrying of luggage up to 50 lbs.

• Repeated climbing and descending of shuttle steps while lifting luggage.

• Loading and unloading luggage to and from shuttle luggage racks.

• Exposure to indoor and outdoor elements, including heat, cold, precipitation, traffic, and noise.

• Use of personal protective equipment (PPE) as required.