Customer Service Rep ( 02950)-320 South Elm Street

Customer Service Rep

Centralia, Illinois, M.B.R. Management Corporation

About Us

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

Job Description

We are seeking a friendly and empathetic Customer Service Representative to join our team in Centralia, United States. In this role, you will be the voice of our organization, providing exceptional support to our customers and helping resolve their concerns with professionalism and care. You will work in a fast-paced environment where your ability to listen, understand, and assist customers is valued and appreciated.

• Respond promptly to customer inquiries received through phone, email, chat, and other communication channels
• Listen actively to customer concerns and provide thoughtful, supportive solutions
• Resolve customer issues and complaints in a professional and empathetic manner
• Maintain accurate and detailed customer records and documentation in our system
• Process customer orders, transactions, and requests efficiently
• Provide clear and accurate information about products and services
• Follow up with customers to ensure their satisfaction and concerns have been fully addressed
• Meet or exceed performance metrics and quality standards
• Collaborate with team members to share best practices and support one another
• Escalate complex or sensitive issues to appropriate management when necessary
• Identify opportunities to improve customer experience and provide feedback to supervisors

Qualifications

• Excellent verbal and written communication skills
• Strong active listening and empathy skills
• Proven ability to remain calm and patient when handling difficult customer situations
• Problem-solving mindset with a focus on customer satisfaction
• Proficiency with customer service software, CRM systems, and ticketing platforms
• Ability to multitask and manage time effectively in a busy environment
• Organizational skills with attention to detail
• Reliable and punctual with a strong work ethic
• Ability to work collaboratively within a team environment

Additional Information

BENEFITS

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training
• Incredible Bonus Structure
• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.