Ancillary Manager - The Van Buren

Ancillary Manager

The Ancillary Manager will be responsible for leading the team that generates upsell revenue streams during the day of show.

What This Role Will Do:

• Communicate with the venue's core team about staffing, upsell availability and overall execution of upsell programs during the show.
• Communicate with the box office manager during the day of show to troubleshoot any opportunities that arise with guests, upsell availability or equipment.
• Provide suggestions to venue leadership based on feedback from team and guests during the day of show. Suggestions may include topics such as pricing strategies, best practices and team execution for both presales and day of show.
• Provide feedback around finding new, creative revenue streams for the venue based on day of show experiences and trends.
• Secure and reconcile day of show ancillary sales.

What This Person Will Bring:

• Business acumen
• Data-driven / metrics-driven
• On site knowledge of venue products and revenue opportunities
• Innovative and creative
• Love of being in our venues, with our Crew Members.
• Ability to build relationships with diverse groups of people
• Excellent guest service skills
• Excellent team building skills
• Ability to communicate with all levels of leadership
• Assist Ancillary Team with upselling of events, merchandise and services
• Maintain inventory of ancillary products throughout the season (lawn chairs, merch, etc.)
• Must have day time and evening availability on weekdays and weekends
• Must be able to stand and walk for long periods of time, outdoors, in all weather conditions
• Must be able to lift up to 25 pounds
• Other duties as assigned

Equal Employment Opportunity

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.