Lead Desktop Support Engineer - Client-Facing & SLA-Driven

Jobs via Dice

TekShapers, via Jobs via Dice, is hiring a Desktop Support Engineer in Boston, MA for 6+ months. The role involves managing L1 support teams, ensuring adherence to SLAs, and maintaining customer satisfaction. You will handle escalations and generate reports for management. The ideal candidate will have experience in team management, excellent communication skills, and a strong understanding of performance metrics. Successful applicants will be in the client office at least 3 days a week. #J-18808-Ljbffr Jobs via Dice

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Vacancy posted 12 hours ago

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