General Manager

Job Description

Job Description

The DoubleTree by Hilton Miami Airport Convention Center  is seeking an experienced General Manager to join our team.  This position is 100% on-site, no remote work. 

The DoubleTree by Hilton Hotel Miami Airport Convention Center is conveniently situated just south of Miami International Airport off the Dolphin Expressway adjacent to the Blue Lagoon Business District. The hotel features 334 guestrooms, onsite dining, fitness room, outdoor pool, business center, complimentary High-Speed Internet Access, 24,000 square feet of retail space, 20,000 Square feet of Hotel Meeting and Function Space and a Convention Center with 152,000 square feet of meeting, event and exhibit space.

This position will be an exempt position and will report to the SVP of Hotel Operations.

General ManagerDoubleTree by Hilton Hotel Miami Airport & Convention CenterMiami, FloridaExecutive Leadership Opportunity

The DoubleTree by Hilton Hotel Miami Airport & Convention Center is seeking an experienced, dynamic, and highly accomplished General Manager to lead one of South Florida's premier full-service convention hotels. This executive leadership position requires a proven hospitality professional with extensive experience managing large-scale group, convention, banquet, catering, and meeting space operations while delivering exceptional financial and operational results.

The ideal candidate will possess a strong background in Hilton-branded hotels, demonstrated success managing high-volume convention and conference business, expertise in food and beverage operations, and a proven ability to lead large teams in a complex, fast-paced hospitality environment.

This position serves as the senior operational leader of the property and is responsible for maximizing hotel profitability, guest satisfaction, associate engagement, and owner returns while maintaining full compliance with Hilton brand standards.

Position Overview

The General Manager provides strategic oversight and leadership for all hotel operations, including:

• Rooms Division
• Food & Beverage
• Convention Services
• Catering Sales
• Banquet Operations
• Revenue Management
• Finance and Accounting
• Human Resources
• Engineering and Facilities
• Sales and Marketing

The successful candidate must have demonstrated experience managing significant convention and event space, large banquet operations, citywide group business, and complex hotel revenue streams.

Key ResponsibilitiesConvention Center & Group Business Leadership

• Oversee the operation and profitability of the hotel's extensive convention, meeting, and event facilities.
• Lead strategies to maximize convention, conference, association, corporate, and social event revenues.
• Partner with Sales, Catering, and Convention Services teams to drive group business production.
• Ensure flawless execution of conventions, trade shows, meetings, banquets, and special events.
• Maintain strong relationships with meeting planners, corporate accounts, associations, and event organizers.
• Monitor banquet performance, catering profitability, space utilization, and event service delivery.
• Support the development of innovative strategies to increase convention center utilization and market share.

Operational Leadership

• Direct all day-to-day hotel operations while ensuring exceptional guest satisfaction.
• Develop and mentor department leaders to maximize operational performance.
• Ensure compliance with Hilton and DoubleTree brand standards.
• Drive continuous operational improvement initiatives.
• Maintain exceptional service standards throughout all departments.

Financial Management

• Manage annual budgets, forecasts, and capital improvement plans.
• Achieve established revenue, RevPAR, ADR, GOP, and EBITDA goals.
• Monitor labor productivity and expense controls.
• Analyze operating results and implement corrective action plans where needed.
• Maximize profitability across rooms, food and beverage, catering, and convention operations.

Sales & Revenue Strategy

• Collaborate with commercial leadership to optimize market share.
• Participate in revenue management and business planning initiatives.
• Support strategic sales efforts targeting convention, corporate, government, and association business.
• Strengthen the property's presence within the Miami hospitality and convention marketplace.

Human Resources Leadership

• Recruit, develop, retain, and inspire a high-performing leadership team.
• Foster a culture of accountability, engagement, recognition, and diversity.
• Ensure compliance with all employment policies and applicable laws.
• Provide coaching, succession planning, and career development opportunities.

Guest Experience

• Champion a guest-first culture throughout the organization.
• Ensure positive guest satisfaction, reputation management, and service recovery efforts.
• Monitor guest feedback and implement continuous improvement initiatives.

Required QualificationsRequired Experience

• Minimum 5 years of General Manager experience in a full-service hotel environment with over 75,000 Sq. Ft of Meeting Space..
• Prior Hilton brand experience strongly preferred.
• Proven success managing large convention, conference, and banquet operations.
• Experience leading hotels with significant meeting and event space.
• Strong food and beverage leadership background.
• Demonstrated success achieving revenue growth and profitability objectives.
• Experience managing large-scale hotel operations with multiple revenue centers.

Preferred Qualifications

• Prior General Manager experience within a DoubleTree by Hilton property.
• Multi-million-dollar budget management experience.
• Experience with major airport, convention, or conference hotels.
• Bachelor's degree in Hospitality Management, Business Administration, or related field.

Knowledge, Skills & Abilities

• Strategic business leadership
• Financial and operational management
• Convention center operations expertise
• Group sales and catering strategy
• Revenue management
• Team development and coaching
• Strong communication and interpersonal skills
• Guest satisfaction leadership
• Conflict resolution and problem-solving
• Change management and organizational development

Compensation & Benefits

We offer a highly competitive executive compensation package including:

• Competitive Base Salary
• Performance-Based Bonus Program
• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Hilton Team Member Travel Benefits
• Executive Development Opportunities
• Relocation Assistance (if applicable)

Equal Employment Opportunity

The DoubleTree by Hilton Hotel Miami Airport & Convention Center is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law.

Reasonable accommodations will be provided to qualified applicants and employees in accordance with applicable laws.

Job Classification

Position: Full-Time, Exempt

Location: Miami, Florida

Reports To: Ownership Group / Regional Vice President of Operations

Ideal Candidate Profile

The successful candidate is a hands-on hospitality executive with extensive convention hotel experience, a passion for guest service, exceptional financial acumen, and a proven record of leading large teams. This leader thrives in a high-volume airport and convention environment and understands how to leverage convention, meeting, catering, and banquet operations to drive exceptional guest experiences and strong financial performance.

Required Hilton Experience Statement

Candidates without prior General Manager experience at both a Hilton-branded hotel and a DoubleTree by Hilton property will not be considered. This requirement is essential due to the complexity of the operation, the need for immediate brand compliance expertise, and familiarity with Hilton systems, standards, and guest service culture.