HVAC Service Manager

HVAC Service ManagerWe are seeking an experienced HVAC Service Manager who will serve as our Lead Technician, overseeing the entire diagnostics-to-resolution process for residential HVAC service calls. This role integrates hands-on technical expertise with leadership, involving diagnosing complex issues, proposing and closing solutions with homeowners, and coaching a team of technicians to deliver quality, safety, and exceptional customer service.ResponsibilitiesPerform advanced diagnostics on residential HVAC systems, including gas/electric furnaces, heat pumps, mini-splits, package units, condensers, air handlers, IAQ systems, and smart thermostats.Develop clear solution options, such as repair versus replacement, present proposals, and secure approval for work with homeowners.Ensure all repairs meet manufacturer specifications, code requirements, and company standards.Conduct quality control checks, analyze callbacks, and perform root-cause reviews to minimize repeat visits.Act as the primary technical resource for technicians, providing live troubleshooting support, managing escalations, and accompanying on ride-alongs.Train and mentor technicians on diagnostics, brazing, charging, superheat/subcooling, combustion analysis, airflow verification, and proper documentation.Lead daily and weekly huddles, assign workloads, and uphold safety and performance standards.Communicate clearly with homeowners regarding findings, options, warranties, and maintenance plans.Write accurate and detailed estimates/work orders, capture photos and notes, and ensure customer approvals.Promote maintenance agreements and system upgrades when beneficial to the customer.Maintain inventory standards on service vehicles and coordinate with the warehouse for parts forecasting.Enforce OSHA and company safety policies and support permitting and code compliance as needed.Monitor KPIs such as first-time fix rate, average response time, callback rate, revenue per ticket, and proposal close rate.Collaborate with Install/Dispatch teams to ensure smooth handoffs, accurate scheduling, and minimal downtime.Essential Skills10+ years of residential HVAC service experience, including advanced diagnostics and system repairs.Proven experience in leading or mentoring technicians in the field.Strong homeowner-facing communication and effective proposal/closing skills.Proficiency with digital gauges, combustion analyzers, micron gauges, recovery/recycling procedures, and common service software like ServiceTitan or Housecall Pro.Valid driver's license with a clean record.Additional Skills & QualificationsHeat pump commissioning, inverter/communicating systems, and zoning controls expertise.Familiarity with duct design and airflow balancing (Manual D / Manual J).Experience with low-voltage controls and smart home integrations.Strong documentation habits and adeptness with technology (mobile apps, digital forms).Why Work Here?Join a company that values technical excellence and customer satisfaction. We offer a supportive environment where professional growth is encouraged, and teamwork is the foundation of our success. Enjoy a dynamic work-life balance, opportunities for continuous learning, and a culture that prioritizes innovation and quality.Work EnvironmentThis is a full-time position with an on-call rotation for after-hours and emergency services as needed. The role is primarily field-based with occasional shop or office time for meetings, training, and quality control. The candidate must be able to lift 50+ lbs., climb ladders, work in attics/crawlspaces, and tolerate seasonal temperature variations.Job Type & LocationThis is a Permanent position based out of Santa Monica, CA.Pay and BenefitsThe pay range for this position is $94000.00 - $104000.00/yr.Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Benefits to be discussed with client after offer.Workplace TypeThis is a hybrid position in Santa Monica, CA.Application DeadlineThis position is anticipated to close on Sep 9, 2026.