Order Manager

This role combines order entry, quoting, customer service, and art administration into one complete account management experience. You’ll be the go-to partner for your customers, ensuring every order is accurate, every question is answered, and every project runs smoothly.

Position Overview

The Order Manager is responsible for managing the full order lifecycle from customer inquiry through final order entry and fulfillment. This role combines order entry, quoting, customer service, and art administration into a single point of accountability, ensuring seamless customer experiences and 100% accuracy in all order-related processes. The Order Manager serves as the primary liaison between customers, sales, and internal teams to deliver high-quality service and timely results.

Key Responsibilities

• Order Management & Accuracy
• Process customer orders with precision, ensuring 100% accuracy in data entry and order details.
• Review and verify pricing, product specifications, and artwork requirements prior to submission.
• Track orders through production and delivery, proactively addressing delays or issues.
• Customer Service & Communication
• Serve as the primary point of contact for assigned customers, handling inquiries, quotes, and updates.
• Provide responsive, professional, and solutions-oriented support via phone, email, and online systems.
• Build strong relationships with customers by demonstrating reliability, empathy, and product knowledge.
• Quoting & Art Administration
• Prepare accurate and timely quotes based on customer needs and company pricing guidelines.
• Coordinate artwork submissions, approvals, and revisions to ensure alignment with customer expectations.
• Partner with internal teams (design, production, shipping) to streamline order flow and minimize errors.
• Process Improvement & Collaboration
• Identify opportunities to improve workflows and customer experience.
• Collaborate with colleagues across departments to share best practices and resolve issues quickly.
• Support team initiatives to improve operational efficiency and overall service standards.

Qualifications

• Experience:
• 3+ years in customer service, order management, or account management (preferably in B2B or manufacturing/distribution).
• Experience with ERP/CRM systems and order entry platforms strongly preferred.
• Skills & Competencies:
• Exceptional attention to detail and accuracy.
• Strong interpersonal and communication skills—able to listen, problem-solve, and build trust with customers.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with quoting systems and/or art file administration is a plus.
• Soft Skills:
• Customer-first mindset with a professional and positive demeanor.
• High degree of accountability and ownership of work.
• Team player with a willingness to help colleagues and contribute to shared goals.
• Adaptability and resilience when handling challenges or changes.

Performance Expectations

• Maintain 100% accuracy in order entry.
• Respond to customer inquiries within 24 hours (same-day whenever possible).
• Demonstrate strong customer satisfaction scores (surveys or feedback).
• Effectively manage assigned accounts with minimal escalation.

Our client is an equal opportunity employer. They are committed to creating a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other legally protected status. They value the unique perspectives and experiences that each individual brings and actively promote fairness, respect, and equal opportunity for all employees and applicants. The company is dedicated to providing a work environment free from discrimination and harassment, where all individuals are treated with dignity and respect. We encourage qualified candidates from all backgrounds to apply and join our team.