Logistics & Dispatch Manager

Job Description

Job Description

T H E R O L E

The Opportunity

The Logistics & Dispatch Manager is a hands-on operational leader responsible for all dispatch, routing, and transportation execution in support of event operations. This role owns driver scheduling, DOT compliance, and real-time route performance while working directly with drivers, warehouse teams, and operations leadership to ensure safe, efficient, and on-time delivery and pickup of all inventory.

W H A T Y O U ' L L D O

Duties & Responsibilities
Dispatch and Routing Execution

· Lead daily dispatch schedules for all deliveries and pickups.

· Plan, optimize, and adjust routes in real time using routing platforms.

· Communicate in English and Spanish with drivers throughout execution.

· Monitor routes via Samsara and resolve delays or issues immediately.

· Serve as an escalation point for all delivery and routing issues.

Driver Management, Staffing, and Performance

· Own driver scheduling to ensure coverage, efficiency, and DOT compliance.

· Hire, onboard, train, and supervise drivers and dispatch staff.

· Develop and manage driver performance using a Samsara-based scorecard (safety, on-time, compliance).

· Coach drivers and administer corrective action based on performance data.

· Ensure proper use of driver mobility devices (ELDs, tablets, apps).

Warehouse Coordination and Load Execution

· Coordinate staging, loading, and dispatch timing with warehouse teams.

· Verify trucks are loaded correctly, safely, and aligned to route plans.

· Ensure proper handling of high-value and fragile inventory.

Compliance, Safety, and Fleet Management

· Maintain full ownership of DOT and FMCSA compliance.

· Manage compliance systems including JJ Keller Encompass and Samsara ELD.

· Ensure hours-of-service, inspections, and documentation are complete and accurate.

· Support fleet readiness, inspections, and maintenance coordination.

Operations and Performance Management

· Track delivery performance, route efficiency, and operational KPIs.

· Identify trends and implement improvements using Samsara data.

· Communicate with internal teams to ensure execution meets event timelines.

W H O Y O U A R E

Qualifications & Experience

R e q u i r e d

·High school diploma or equivalent.

· Bilingual English/Spanish required.

· Strong DOT and FMCSA compliance background.

· Minimum 5 years in high-volume transportation or logistics environment.

· Experience with driver scheduling, dispatch, and route optimization.

· Hands-on experience with Samsara, JJ Keller Encompass, routing platforms, and driver mobility devices.

· Leadership experience managing drivers in a fast-paced environment.

· Familiarity with driver performance scorecards and data-driven management.

· Reasonable Suspicion (DOT Drug & Alcohol) certification or ability to obtain.

Preferred

· Degree in Logistics, Supply Chain, or related field.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, bend, stoop, and reach throughout the workday

• Frequently required to lift, carry, push, and pull items weighing up to 50 lbs unassisted; team lift required for items exceeding 50 lbs.

• Ability to climb ladders and work at heights consistent with warehouse racking environments

• Must be able to operate powered industrial equipment including forklifts and pallet jacks.

• Must be able to remain on feet for extended periods and move throughout a large warehouse facility

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.

• This position operates in a warehouse environment with exposure to varying temperatures, noise levels, dust, and moving equipment.

• The employee may occasionally be required to work in outdoor loading dock areas subject to varying weather conditions.

• Personal Protective equipment (PPE) including safety footwear, high visibility vests, and gloves is required in designated areas.

• Schedule flexibility is required, including evenings, weekends, and holidays based on business needs.

T H E O F F E R

Why Nuage Designs

Nuage is pleased to offer the following compensation package:

• Salary range: commensurate with experience.

• Benefit offerings including medical, dental, vision, and life insurance.

• 401K with company match

• PTO

• Holiday Pay

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Employment with Nuage Designs is at-will, meaning that either the employee or the Company may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description constitutes an a contract of employment or a guarantee of continued employment.

Nuage Designs in an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state or local law.

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, Nuage Designs provides reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodation to perform the essential functions of this position, to participate in the application or interview process, or to enjoy dqual benefits and privileges of employment, please contact People & Culture. Requests for accommodation will be evaluated on a case by case basis and will not affect the applicant’s consideration for employment.