Maintenance Tech

Turn Technician

The Turn Technician is responsible for the timely, efficient, and high-quality completion of apartment unit turnovers ("turns") to ensure units are rent-ready within established company standardsgenerally seven (7) days or less from the date of unit vacancy. This role plays a critical part in occupancy performance, resident satisfaction, and asset preservation by delivering move-inready homes that meet or exceed New Urban Residential's quality standards.

The Turn Technician works collaboratively with Community Managers, Leasing Teams, Maintenance Supervisors, Maintenance Technicians, and approved vendors to coordinate schedules, manage scope of work, control costs, and ensure each unit is prepared to company specifications prior to move-in.

This position requires strong planning skills, attention to detail, accountability, and a commitment to a people-first service culture.

Essential Duties and Responsibilities

The following duties are representative but not exhaustive.

A. Unit Turn Management & Execution

• Complete full apartment unit turnovers within company standards (target: 7 days or less).
• Perform detailed move-out inspections and document required repairs.
• Prepare and execute comprehensive turn scopes including:
  • Painting
  • Flooring repairs/replacement
  • Appliance inspection and repair
  • Plumbing and electrical repairs
  • Fixture replacement
• Cleaning coordination
• Cosmetic upgrades
• Ensure all units meet "move-in ready" standards prior to leasingrelease.
• Conduct final quality inspections before unit approval.

B. Planning, Scheduling & Workflow Management

• Develop and maintain weekly and monthly turn schedules.
• Anticipate upcoming vacancies and proactively plan labor, materials, and vendors.
• Coordinate timelines with Leasing and Management to meet move-in commitments.
• Prioritize work based on occupancy needs and leasing demand.
• Adjust schedules as needed to respond to emergencies or unexpected delays.

C. Vendor & Contractor Management

• Coordinate with approved vendors for specialty services (flooring, painting, cleaning, etc.).
• Obtain and review quotes when required.
• Monitor vendor performance, quality, and timeliness.
• Ensure vendors follow company safety, access, and professionalism standards.
• Verify completion of contracted work before approval for payment.
• Report vendor deficiencies to management.

D. Budget & Cost Management

• Execute unit turns within approved budgets.
• Track materials, labor, and vendor expenses.
• Identify cost-saving opportunities without sacrificing quality.
• Prevent unnecessary rework and callbacks.
• Support accurate chargebacks for resident-caused damages when applicable.
• Communicate budget concerns to supervisors promptly.

E. Cross-Department Collaboration

• Partner closely with:
  • Community Managers
  • Leasing Managers/Consultants
  • Maintenance Supervisors
  • Maintenance Technicians
• Participate in weekly operations and turn meetings as required.
• Communicate progress, delays, and challenges clearly and professionally.
• Support leasing efforts by ensuring timely unit availability.
• Provide technical input during renovation or repositioning projects.

F. Quality Control & Standards Enforcement

• Maintain consistent quality standards across all communities.
• Ensure compliance with company specifications and branding guidelines.
• Prevent rushed or incomplete work.
• Maintain detailed punch lists and verify completion.
• Conduct random inspections of vendor and in-house work.

G. Safety, Compliance & Risk Management

• Follow all company safety policies and OSHA guidelines.
• Use proper PPE and safety equipment.
• Maintain clean and organized work areas.
• Identify and report hazardous conditions.
• Comply with Fair Housing, accessibility, and habitability standards.
• Participate in safety training and inspections.

H. Documentation & Systems Management

• Accurately document inspections, scopes, and completion status in company systems.
• Maintain organized records for:
  • Work performed
  • Materials used
  • Vendor services
• Inspections
• Support audit and compliance reviews.
• Submit timely reports to supervisors.

I. Resident Experience & Customer Service

• Maintain professionalism when interacting with residents.
• Respect residents' privacy and personal property.
• Respond to questions courteously.
• Represent the company positively at all times.
• Understand that unit quality directly impacts resident satisfaction and retention.

Performance Standards

Successful Turn Technicians are expected to:

• Complete ? 90% of turns within 7 days.
• Maintain low rework/callback rates.
• Meet budget expectations.
• Demonstrate consistent reliability and punctuality.
• Receive positive feedback from management and leasing teams.
• Maintain safety compliance.

Qualifications & Experience

Required

• High school diploma or equivalent.
• Minimum 3 years of multifamily maintenance or turn experience (preferred).
• Demonstrated experience with unit renovations or turnovers.
• Working knowledge of basic plumbing, electrical, HVAC, carpentry, and appliance repair.
• Valid driver's license and insurable driving record.
• Ability to pass background and drug screening.

Preferred

• EPA Universal Certification.
• HVAC certification.
• Vendor management experience.
• Renovation/project coordination background.

Knowledge, Skills & Abilities

• Strong organizational and planning skills.
• Ability to manage multiple projects simultaneously.
• High attention to detail.
• Strong problem-solving ability.
• Effective verbal and written communication.
• Basic computer and mobile device proficiency.
• Budget awareness.
• Ability to work independently and as part of a team.
• Strong work ethic and accountability.

Physical Demands & Work Environment

The physical demands described are representative of those required to perform essential functions.

• Frequently stand, walk, climb, balance, stoop, kneel, crouch, and crawl.
• Frequently lift, carry, push, and pull up to 50 pounds.
• Occasionally lift up to 75 pounds with assistance.
• Use hand and power tools.
• Work indoors and outdoors in varying weather conditions.
• Exposure to dust, chemicals, noise, and mechanical hazards.
• Ability to work in confined spaces and at heights.

Reasonable accommodations may be made in accordance with applicable law.

Work Authorization & Legal Compliance

• Must be legally authorized to work in the United States.
• Must comply with all federal, state, and local employment regulations.
• Employment is at-will unless otherwise specified.

Compensation & Benefits

Compensation