Chat Support Clerk

Job Description

Job Description

This is a remote position.

SGA Youth & Family Services is seeking a dedicated Chat Support Clerk to join our team and play a vital role in supporting our community through timely, compassionate, and accurate communication. This position offers an exciting opportunity to engage directly with individuals seeking assistance, providing them with the information and guidance they need via chat platforms.

As a Chat Support Clerk, you will be a key point of contact for clients and stakeholders, helping to ensure that our services are accessible and responsive. Your contribution will help us uphold our mission to empower youth and families in need.

Location: United States (Remote)

Pay: $31 - $37 per hour

• Deliver prompt and professional chat-based support to clients and community members.
  
• Provide accurate information about SGA Youth & Family Services programs and resources.
  
• Maintain detailed records of client interactions and escalate issues when necessary.
  
• Contribute to a positive and supportive experience for all service users.
  

• Respond to incoming chat inquiries in a timely and courteous manner.
  
• Assess client needs and provide appropriate information or referrals.
  
• Document all interactions accurately in the organization's database.
  
• Collaborate with team members and other departments to address complex issues.
  
• Maintain confidentiality and adhere to organizational policies and procedures.
  
• Support continuous improvement by providing feedback on common questions and challenges encountered.
  

• High school diploma or equivalent; additional education in communications or related fields is a plus.
  
• Previous experience in customer service, chat support, or nonprofit client engagement preferred.
  
• Strong written communication skills with excellent grammar and attention to detail.
  
• Ability to handle sensitive situations with empathy and professionalism.
  
• Comfortable using chat platforms and basic computer applications.
  
• Ability to multitask and manage time effectively in a fast-paced environment.
  
• Commitment to the mission and values of SGA Youth & Family Services.
  

• Meaningful work supporting youth and families in your community.
  
• Opportunities for professional development and training.
  
• Collaborative and inclusive work environment.
  
• Flexible scheduling options to support work-life balance.
  
• Competitive compensation and benefits package.