AVP, Commercial and Scale Customer Success

As the Director of Customer Success reporting to the VP of Customer Success, you will be responsible for leading the strategy, operations, and team of CSMs focused on driving value in our enterprise business. You will drive customer value realization and play a critical role in retention/expansion/growth of customers as well. We believe putting people first, and fostering an innovative, collaborative, and exciting culture is a prerequisite to achieving our commercial goals. You'll be expected to meet and exceed the team quota for NDR and deliver on quarterly MBOs. You'll do this while tracking, analyzing and communicating key metrics and business trends as they relate to the global Customer Success strategy. This is a cross functional role, working closely with Sales, Product, Engineering, Customer Support and other teams to close the feedback loop on customer and the scaled team needs. Your past experience working in a cross-functional environment will be critical to the role as we look to expand and mature our best practices across the Customer Success organization.What You Will Be DoingDeveloping and executing vision and strategy for enterprise customer growth and retention.Mentoring and cultivating a high performing team and leading from the front, rolling up your sleeves and getting into the weeds when needed. Anticipating change and scale of the post-sales motion in relation to growth of our business. Effectively drive changes and required communication across the organization. Driving customer outcomes, through product adoption and delivering an amazing customer experience. Providing strong point of escalation for your team and interface with customer champions. Maintaining consistent insight into and continuously improving customer health across lifecycle (onboarding, time to first value, and growth).Championing our customers and creating tight feedback loops between our customers and internal teams. Driving new business growth through building advocacy and referenceability within our customer base.Collaborating with internal partners for product and process improvement. Qualifications We NeedMinimum of 10 years experience in Customer Success, Management Consulting, IT strategy consulting, or related field. Proven experience in leading high performance teams. Experience in high growth B2B SaaS startup environment.Experience with production business intelligence solutions.Demonstrated success in achieving growth and retention metrics. Excellent business acumen, strategic mindset and creative problem solving skills.Strong program management and change management skills.Change management expertise and the ability to influence and motivate change. Ability to work hybrid in office/WFH and travel (up to 50%)Bachelor’s degree in computer science or related field or equivalent technical experienceMBA preferred Additional Job detailsThe base salary range for this position is $210k - $240k annually.Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.About us: Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase. Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.Come join us!Benefits For Our Full-Time Employees:Equity Generous health benefitsFlexible time off policy. Take the time off you need!Paid bonding time for all new parentsTraditional and Roth 401kCommuter and FSA benefitsLunch ProgramDog friendly officeSigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney. All roles have a 25% travel expectation unless explicitly stated otherwise.Our Privacy PracticesWhen you submit a job application on this site, Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigma’s Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to the USA, the UK, and Canada, Australia). Sigma’s use of AIThis hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.