Customer Success Manager

Ryan LLC

Dallas, TX

# Customer Success ManagerApplylocations: Dallas: Remotetime type: Full timeposted on: Posted Todayjob requisition id: R0019942**Why Ryan?*** Hybrid Work Options* Award-Winning Culture* Generous Personal Time Off (PTO) Benefits* 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)* Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement* Benefits Eligibility Effective Day One* 401K with Employer Match* Tuition Reimbursement After One Year of Service* Fertility Assistance Program* Four-Week Company-Paid Sabbatical Eligibility After Five Years of ServiceWe are looking for a Customer Success Manager to own the full customer lifecycle for Ryan software customers, from post-sale transition and product adoption through value realization, renewal execution, retention, and expansion. This role is responsible for building strong customer relationships, driving product usage and education, identifying expansion opportunities, proactively managing renewal risk, and leading the end-to-end renewal process for assigned accounts. The ideal candidate is highly organized, commercially minded, and comfortable engaging with a wide range of customer stakeholders, including executives, finance leaders, procurement teams, security reviewers, technical contacts, administrators, and end users. This individual will play a critical role in ensuring customers achieve measurable value from Ryan software while supporting long-term retention and revenue growth.***This position is open to remote.*****Core Responsibilities*** Deliver a world-class customer experience across the full customer lifecycle, including post-sale transition, onboarding support, adoption, value realization, renewal, expansion, and long-term retention.* Build and maintain trusting relationships with customers by understanding their business goals, operational challenges, product usage, decision-making structure, and long-term strategic priorities.* Serve as the primary owner of customer health, engagement strategy, renewal planning, risk mitigation, and retention outcomes for an assigned book of business.* Lead the full renewal process for assigned accounts, including: + Renewal preparation + Customer communication + Timeline management + Pricing coordination + Negotiation support + Internal approvals + Contracting follow-up + Coordination with Billing and Revenue Operations* Manage a disciplined renewal cadence by proactively tracking key dates, customer commitments, contract requirements, usage changes, open risks, and next steps to ensure renewals are completed accurately and on time.* Engage confidently with a wide range of customer stakeholders, including: + Executive sponsors + CFOs and finance leaders + Tax leaders + Procurement teams + Legal contacts + Security reviewers + Technical stakeholders + Administrators + End users* Navigate commercial conversations with professionalism and confidence, including pricing discussions, procurement negotiations, renewal objections, scope changes, and customer escalations.* Identify upsell and cross-sell opportunities that align with the customer’s long-term business strategy, product usage, and evolving needs.* Partner with Sales as appropriate to support expansion opportunities while maintaining ownership of the overall customer relationship and retention strategy.* Lead individual product enablement sessions and create scalable content to enhance customer product knowledge, usage, efficiency, and adoption.* Proactively identify signs of churn, renewal risk, disengagement, product dissatisfaction, procurement friction, or changing customer priorities.* Develop and execute resolution plans for at-risk customers in partnership with internal stakeholders.* Identify and intercept customer pain points by maintaining consistent follow-up, clear documentation, and strong internal coordination.* Work closely with Sales, Support, Implementation, Product, Revenue Operations, Billing, Legal, and Security teams to ensure a smooth customer experience from implementation through renewal and beyond.* Collect and communicate customer insights to internal teams, amplifying the customer voice and identifying recurring trends that may influence product development, service improvements, renewal strategy, and customer experience.* Document and standardize best practices by adding to existing resources such as: + Playbooks + How-to guides + FAQs + Renewal process documentation + Customer communication templates + Scalable enablement materials* Maintain accurate and timely records in Salesforce and other customer systems, including: + Customer health updates + Engagement activity + Renewal status + Risk indicators + Commercial next steps + Expansion opportunities + Key stakeholder information* Encourage customer advocacy by identifying strong customer outcomes and facilitating testimonials, references, case studies, and other advocacy opportunities.## ## Qualifications* Proven work experience as a Customer Success Manager, Strategic Account Manager, Account Manager, or similar customer-facing role managing a dedicated book of business.* Experience managing large, complex, or enterprise customer relationships, preferably in a SaaS or software environment.* Demonstrated experience owning or materially supporting customer renewals, including: + Renewal planning + Customer communication + Pricing discussions + Procurement coordination + Negotiation + Risk mitigation* Exceptional ability to communicate and build strong business relationships with a wide range of customer stakeholders, including executive sponsors, financial decision-makers, procurement contacts, technical stakeholders, licensed users, and day-to-day administrators.* Strong commercial judgment, including the ability to understand customer value, identify renewal risk, navigate objections, manage pricing conversations, and balance customer needs with business priorities.* Excellent organization, follow-up discipline, and attention to detail, with the ability to manage multiple customers, deadlines, renewal timelines, internal dependencies, and competing priorities.* Ability to lead difficult customer conversations with confidence, professionalism, and sound judgment, including escalations, renewal objections, pricing concerns, service issues, and procurement-driven negotiations.* Strong cross-functional collaboration skills, with the ability to coordinate effectively across Sales, Support, Implementation, Product, Revenue Operations, Billing, Legal, and Security teams.* Creative problem-solving skills and deep curiosity, with a proactive approach to closing knowledge gaps and sharing learnings with peers.* Humble, team-focused attitude with an eagerness to lift up others and contribute to scalable team processes, documentation, and best practices.* Bachelor’s degree with 5+ years of relevant experience preferred. A combination of education and experience will be considered, especially where customer-facing SaaS, enterprise account management, renewal management, or commercial ownership experience significantly exceeds the minimum requirements.## Technical Skills* Microsoft Office Suite for intermediate to advanced data analysis, customer-facing materials, executive presentations, business reviews, and renewal-related reporting.* Salesforce for documenting customer relationships, tracking renewal opportunities, managing pipeline hygiene, updating customer health, recording commercial next steps, and creating reports and dashboards.* Customer Success Platform experience, ChurnZero experience preferred.* Ability to learn and explain SaaS product functionality at a level sufficient to support customer enablement, answer common technical questions, coordinate with Support or Product teams, and engage with customer security or technical stakeholders when needed.* Experience using data to assess customer health, product adoption, engagement, renewal risk, and expansion potential.## Work Environment* Standard indoor working environment.* Occasional long periods of sitting while working at a computer.* Position requires regular interaction with employees at all levels in person and via email, phone, and video conference.* Position requires regular interaction with customers and external vendors in person and via email, phone, and video conference.* Position requires direct interaction with customer executives, procurement teams, legal contacts, security teams, technical stakeholders, administrators, and end users.* Position may require creating and sending recorded videos, enablement materials, follow-up summaries, and customer-facing documentation.* Independent travel requirement: Up to 10–20%.*Equal Opportunity Employer: disability/veteran*### About UsRyan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry.Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives.Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records.
J-18808-Ljbffr Ryan LLC

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Customer Success Manager in Dallas, TX vacancy

Customer Success Manager II (RapidScale)
$81.4k - $122k
...Family GroupCustomer Care GroupJob ProfileClient Performance Manager IIIManagement LevelIndividual ContributorFlexible Work Option... ...strength of the Cox family of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring...
Suggested
Full time
Live in
Remote work
Visa sponsorship
Flexible hours
Cox Enterprises
Irving, TX
4 days ago
Customer Success Manager, User Engagement
$98.5k - $172.7k
LOCATION: Hybrid - 8 days a month in the office (Chicago, Indianapolis, Waltham, Dallas, Philadelphia, Kennesaw)OVERVIEWThe Customer Success Manager, User Engagement is a senior individual contributor position responsible for establishing and managing structured...
Suggested
Full time
Traineeship
Work at office
Wolters Kluwer
Dallas, TX
4 days ago
Remote Customer Success Manager
$75k - $105k
...over 1,300 nonprofits , Feathr is purpose-built to help our customers unlock more results, time, and confidence. Feathr's software... ..."help the helpers" you've come to the right place. Customer Success Manager Compensation: $75,000 base annually, $105,000 OTE. Benefits:...
Suggested
Full time
Contract work
Work experience placement
Work at office
Remote work
Home office
Shift work
GrabJobs
Garland, TX
3 days ago
Remote Enterprise Customer Success Manager
$85k - $100k
JOB TITLE: Enterprise Customer Success Manager Location: Remote - U.S. Compensation: We feel passionately about transparency in compensation. Total compensation for this role is market competitive, offering a base salary range of $85,000-$100,000, with an quarterly...
Suggested
Summer work
Local area
Remote work
Worldwide
Flexible hours
GrabJobs
Garland, TX
4 days ago
Remote Customer Success Manager
$120k - $150k
...mission-driven space Us: A CS team of 4 managing ~40 accounts each, scaling into new segments... ...and raising the bar on how we serve customers Salary: $120,000 – $150,000 base + bonus... ...into how the team operates How we measure success The metrics that matter most for this...
Suggested
Remote work
Work from home
Home office
Visa sponsorship
Flexible hours
Shift work
GrabJobs
Dallas, TX
3 days ago
Customer Success Manager (Scaled & Digital)
$99k - $109.5k
...apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the RoleOur Customer Success Manager, Scaled & Digital plays a unique and high-impact role within the Customer Success organization. This hybrid position...
Full time
Local area
Remote work
Jones Lang LaSalle
Dallas, TX
1 day ago
Customer Success Manager
...transforming logistics through AI-native operations and relentless customer focus. The company builds and uses proprietary technology to... ...Lowercarbon Capital. About The Role The Customer Success Manager owns the full lifecycle of every load from a client and systems...
Full time
Contract work
Immediate start
All shifts
Shift work
Nevoya
Dallas, TX
13 days ago
Customer Success Manager
...to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques. The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer...
Work experience placement
Flexible hours
Cyberbit
Dallas, TX
more than 2 months ago
Customer Success Manager
...leading provider of Operational Content Management, Safety Management, and Training Management... ...these domains. Comply365 ensures our customers' teams and assets are always geared for... ...role We are building a new Customer Success organization to support our growing SaaS...
Contract work
Work at office
Worldwide
Flexible hours
3 days per week
Comply365
Irving, TX
1 day ago
Senior Customer Success Manager
$97k - $190k
MongoDB and Customer SuccessMongoDB’s mission is to empower innovators to create, transform... ..., AI-powered applications.Our Customer Success team is the linchpin of the post-sales... ...ManagerThe RoleAs a Senior Customer Success Manager, you are a highly experienced advisor...
Local area
Worldwide
Flexible hours
MongoDB
Dallas, TX
3 days ago
Customer Success Manager, MuleSoft - Public Sector (Federal, State, Local and Higher Education)
$123.1k - $186.3k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ...future of Salesforce.Role DescriptionThe Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-...
Full time
Work at office
Local area
Flexible hours
3 days per week
Salesforce
Dallas, TX
2 days ago
Customer Success Manager, Senior Manager - Tableau
$150.1k - $227k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ..., and you are the future of Salesforce.The Customer Success Manager, Senior Manager is a highly strategic and experienced...
Full time
Work at office
Flexible hours
3 days per week
Salesforce
Dallas, TX
2 days ago
Customer Success Manager - Tableau
$123.1k - $186.3k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ..., and you are the future of Salesforce.The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-...
Full time
Work at office
Flexible hours
3 days per week
Salesforce
Dallas, TX
2 days ago
Sr. Customer Success Manager - Dallas, TX
$130k - $145k
...public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and... ...for every community at OpenGov.com.Job Summary:As a Senior Customer Success Manager at OpenGov, you are a cornerstone of our field leadership...
Contract work
Work at office
Local area
OpenGov
Dallas, TX
2 days ago
Customer Success Manager
$160k
...organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders,... ..., and Spark Capital. The role, in a nutshell: As a Customer Success Manager at Chainguard, you will be the post-sales primary point of...
Local area
Remote work
Flexible hours
GrabJobs
Dallas, TX
3 days ago
Customer Success Manager
...technology corporations are taking their customers, bleeding their profits, and making it... ...hundreds. We’ve got top talent from the most successful companies in SMB software, including:... ...engaging with at-risk customers and managing cancellation conversations with strong objection...
Work at office
Local area
Remote work
GrabJobs
Garland, TX
2 days ago
Customer Success Manager
$104k - $130k
...number of robots working outdoors in the field with real customers. Our mission is to free people from tedious work and solve... ...accelerating, so we are growing our team. Reporting to the Manager of Customer Success, the Customer Success Account Manager (CSM ) is a project...
Work at office
Night shift
GrabJobs
Irving, TX
1 day ago
Customer Success Manager
...Assistance Program ~ Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service We are looking for a Customer Success Manager to own the full customer lifecycle for Ryan software customers, from post-sale transition and product adoption through...
Contract work
Work experience placement
Work at office
Remote work
Tax USA
Dallas, TX
1 day ago
Customer Success Manager - US
$130k - $170k
...Up enterprise contact centers to exceed customer expectations, improve agent satisfaction... ...promise to you We empower our people to be successful as part of a diverse, passionate and... ...the architect of business value, you’ll manage customer health, devise value‑centric sales...
Full time
Flexible hours
NiCE Cognigy
Dallas, TX
1 day ago
Customer Success Manager
...Thing in Tech and Intelligent Applications Top 40 by Madrona, Goldman Sachs, Microsoft and Pitchbook. About the Role As a Customer Success Manager at Credo AI, you will guide customers in the enterprise-wide adoption of the Credo AI Governance Platform. You will lead account...
Work at office
Remote work
GrabJobs
Garland, TX
1 day ago
Customer Service (Success) Manager
...third-party logistics provider offering customized solutions to meet our customer's shipping... ...We are seeking a Customer Service Manager to join our team at MW Logistics, LLC. In... ...Lead, coach and manage the Customer Success Associates Team who handle the scheduling...
M W Logistics Llc
Dallas, TX
more than 2 months ago
Customer Success Manager
...the way. Kastle Systems is the leader in managed security, with a track record of... ...education, and construction industries and the customers they serve. Delivering a world class... ...complexity that its clients must overcome to successfully perform ongoing management of their...
Contract work
Local area
Remote work
Kastle Systems
Dallas, TX
5 days ago
Customer Success Manager
...distribution network of over 460 warehouse storefront locations throughout the U.S. Job Description We are looking for a Customer Success Manager to join our Rexel team Remotly wihin the USA! Summary: The Customer Success Manager is responsible for growing and...
Temporary work
For contractors
Work at office
Remote work
Flexible hours
1 day per week
Rexel France
Dallas, TX
3 days ago
Customer Success Manager - Core (Sales & Service) Clouds
$123.1k - $186.3k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ..., and you are the future of Salesforce.The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-...
Full time
Work at office
Flexible hours
3 days per week
Salesforce
Dallas, TX
4 days ago
Credentialing Customer Success Manager
...Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among... ...dynamic, supportive team that values professional development. Make a meaningful impact on patient care and operational success....
Calpion/Plutus Health
Addison, TX
a month ago
Senior Customer Success Manager
...helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise. Senior Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a Sr. CSM, the employee is responsible for...
Work at office
Local area
Flexible hours
Shift work
3 days per week
Emburse
Addison, TX
9 days ago
Strategic Customer Success Manager - Asset Management
$110k - $140k
...Strategic Customer Success Manager – Asset Management Join to apply for the Strategic Customer Success Manager – Asset Management role at Responsive Base pay range $110,000.00/yr – $140,000.00/yr About Responsive Responsive, formerly RFPIO, is the market...
Contract work
Temporary work
Work at office
Remote work
Responsive
Dallas, TX
1 day ago
Remote Sr. Customer Success Manager
...impact and be part of a team dedicated to enhancing security and fighting fraud. CertifID is seeking an accomplished Senior Customer Success Manager (CSM). As Senior CSM, you are responsible for a blended portfolio of enterprise and mid-market customers, who you will...
Remote work
Flexible hours
Night shift
GrabJobs
Garland, TX
8 hours ago
Senior Customer Success Manager
...and Admissions Marketing Platform (AMP)—a scalable, data-driven solution designed for modern higher education. As a Senior Customer Success Manager, Strategic Accounts, you will take ownership of large, complex institutional partnerships, ensuring high adoption,...
Contract work
Work at office
Local area
Immediate start
Work from home
GrabJobs
Irving, TX
1 day ago
Senior Customer Success Manager
$69.7k - $103.2k
...Support Student Achievement Learning Management (Schoology) Assessment (Performance... ...Resources Resource Center Customer Stories Blog Events Webinars... ...Talk to an Expert Senior Customer Success Manager Success 2026-52971 Dallas...
Contract work
Temporary work
Work experience placement
Work at office
Flexible hours
PowerSchool Group
Dallas, TX
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!