Regional Janitorial Area Manager

Job Description

Job Description

Who We Are

The Facilities Group Hawaii (TFG HI) is a combination of two local companies that has provided facilities maintenance services to leading businesses in Hawaii for over 50 years. We provide comprehensive commercial building maintenance and cleaning services, including daily janitorial, carpet cleaning, floor stripping and coating, pressure washing, sanitizing, and building maintenance and repairs.

What We Are Looking For

The Regional Janitorial Area Manager is responsible for the operational, financial, and workforce performance of assigned client accounts throughout Hawai'i and Guam. This role oversees a blended workforce consisting of both Independent Service Providers (ISPs) and W2 employees, ensuring consistent service delivery, regulatory compliance, workforce engagement, and customer satisfaction across multiple client locations.

The Regional Janitorial Area Manager serves as the primary operational leader within the region, responsible for sourcing, vetting, onboarding, and developing ISP vendor partners, while also leading and supporting W2 account personnel. This individual will drive operational excellence through quality assurance, workforce management, client relationship management, KPI oversight, and financial accountability.

Success in this role requires a highly organized and self-directed leader who can effectively manage geographically dispersed operations, build strong customer relationships, and maintain a high-performing service network throughout the region.

Region Supported: Hawai'i and Guam

Regional Janitorial Area Manager Duties and Responsibilities

Workforce Management & Vendor Development

• Source, recruit, evaluate, negotiate, onboard, and develop Independent Service Provider (ISP) partners throughout the assigned region.
• Maintain a strong vendor pipeline to support organic growth, new account startups, and workforce continuity.
• Conduct ISP due diligence, including credential verification, insurance compliance, service capability assessments, and onboarding requirements.
• Lead and support a blendedworkforce modelconsisting of both ISP vendors and W2 employees.
• Recruit, coach, train, and develop regional personnel to ensure service excellence and employee engagement.
• Ensure all workforce members understand customer requirements, company standards, safety expectations, and contractual obligations.
• Address performanceconcerns throughcoaching, corrective action, retraining, and performance managementinitiativesas necessary.

Client & Account Management

• Serve as the primary operational contact for client accounts within the assigned region.
• Develop andmaintainstrong customer relationships through regular communication, site visits, and business reviews.
• Ensure contractual obligations, service level agreements, and customer expectations are consistently achieved or exceeded.

• Respond promptly to customer concerns, service issues, and escalations while drivingtimelyresolution.
• Identifyopportunities for account growth, service enhancements, and operational efficiencies.

Operations & Quality Assurance

• Conduct routine quality control inspections and audits across multiple client locations.
• Monitor service execution and implement corrective actions as needed tomaintainquality standards.
• Manage service schedules, labor deployment, and resource allocation across the region.
• Oversee special projects, periodic cleaning programs, and emergency response activities.
• Ensure compliance with company policies, client requirements, safety regulations, and operational procedures.
• Manage inventory, equipmentutilization, and supply controls whilemaintainingcost efficiency.

Financial & Business Performance

• Maintain accountability for regional account performance, profitability, labor costs, and operational expenses.
• Assistin budgeting, forecasting, and financial planning activities.
• Monitor labor models, vendor costs, supply expenses, and operational expenditures to achieve profitability targets.
• Review performance metrics, KPIs, dashboards, and operational reports toidentifytrends and improvement opportunities.
• Provide routine reporting and updates to senior leadershipregardingaccount performance, workforce needs, risks, and business opportunities.

Technology & Reporting

• Utilize company software, mobile applications, CRM systems, and workforce management platforms to manage daily operations.
• Maintainaccuratedigital documentation of inspections, customer communications, employee records, vendor files, and issue resolution.
• Analyze operational and performance data to drive informed business decisions.
• Adapt quickly tonew technologyplatforms and operational tools.

Additional Responsibilities

• Travel throughout Hawai'i and Guam to conduct inspections, customer meetings, onboarding activities, and workforce support.
• Support new business launches, transitions, and special operational initiatives.
• Perform otherduties asassigned by senior leadership.

Janitorial Regional Manager Travel Requirements

• Travel required throughout Hawai'i and Guam.
• Approximately 60–80% traveldependingon business needs.
• Occasional overnight travel may berequired.

Janitorial Regional Manager Requirements and Qualifications

• High School Diploma or GEDrequired; Associate's orBachelor's degree in Business, Management, Facilities Services, or a related field preferred.
• Valid U.S. Driver's License, acceptable driving record, reliable transportation, and willingness to travel extensively throughout Hawai'i and Guam.
• Minimum 5 years of leadership experience in janitorial, facilities management, environmental services, ora relatedservice industry.
• Proven experience managing multi-site operations, client accounts, vendors, and geographically dispersed workforces.
• Ability to workflexible hours, including evenings, weekends, and emergency response situations as business needs require.
• Demonstrated success sourcing, vetting, onboarding, and managing Independent Service Providers (ISPs) or subcontractor networks.
• Experience leading both direct (W2) employees and third-party vendor partners.
• Strong customer relationship management, employee development, and conflict resolution skills.
• Working knowledge of labor management, budgeting, cost controls, and operational performance metrics.
• Proficiencywith Microsoft Office Suite and experience using workforce management, scheduling, CRM, or other operational technology platforms.

• Strong organizational, analytical, and problem-solving skills with the ability to prioritize competing responsibilities.
• Authorized to Work in the US – We UseEverify.

The Facilities Group Hawai’i is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group Hawai’i to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group Hawai’i also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team View phone number on us.fitly.work.

Monday - Friday: 8AM-5PM