Client Services Associate

Client Services Associate Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Richmond, VA, Charlotte, NC, or Plano, TX. Commercial Client Operations (CCO) is one of the largest divisions in the Commercial Bank. This team’s scope is horizontal across the bank and supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients. One of the most impactful groups in the CML Ops team is the Client Service team. As part of our client servicing team, we work with commercial clients, both proactively and reactively, to engage on all servicing needs. Our associates are on the frontline, delivering on our commitment to provide an exceptional client experience. We are growing and looking for great customer‑focused advocates to join the team. We are currently searching for an Associate, Client Service. Responsibilities Complete inbound and outbound phone calls daily Own the client experience in all interactions including detailed follow‑through Train and support Associates on partner teams on client‑facing processes that support the client experience Manage a portfolio of CML clients Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels; bring awareness to management of any constraints or concerns Keep internal and external stakeholders (client, sales, service, operations, product) informed of status, risks and issues to delivery When complaints, problems and/or issues arise work with partners driving to root cause and identifying sustainable, repeatable solutions to avoid repeat occurrences for all clients Make it easy for a client to interact with Capital One Learn and become an expert in Capital One credit, deposit, and treasury management products and services to proactively and reactively resolve clients’ needs Research and learn about your client’s industry, business, and individual banking needs Collaborate within and across teams and organizations to analyze and resolve client issues Advocate for clients’ needs with internal stakeholders by providing thoughtful feedback on where clients are achieving their goals and where their needs are not being met Develop effective solutions for clients when something doesn’t go as planned and eloquently recover to delight the client Represent Support with internal partners and clients based on a proven track record of sound judgment Develop solutions to problems based on subject‑matter expertise and research of areas within and beyond own area of responsibility Deliver results which routinely exceed requirements and expectations with minimal guidance on unstructured objectives Contribute to team goals and actively question decisions and assumptions to elevate team performance Travel to client sites when required Work on and/or contribute to cross‑functional projects in CML Own your individual development Desired Attributes and Skills Passionate about delivering a great client experience and complying with laws and regulations Forward‑leaning into technology, automation, and emerging financial products Fluid in adapting to and embracing change for themselves and with others Intellectually curious, inquisitive, and open‑minded Integrated thinkers and creative problem solvers Exceptional and confident communicators, negotiators, and influencers Tenacious in pursuing and achieving their goals and objectives Motivated to achieve results through teamwork and collaboration Proactive about their own development and learning with an optimistic, growth mindset Work from Home Technology Requirements A secure home office environment that is free from background noise and distractions A reliable private internet connection that is not supplied via cellular data or hotspot A private network that is password protected where you have ownership or line of sight to every device on the network Internet service must be provided by Cable or fiber ISP Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions ISP download speeds on VPN must be at least 5 Mbps, with 10 + Mbps preferred Both hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Work from Home Living Requirements Candidates must live within approximately 50 miles of one of the hub locations and be comfortable coming in person whenever required with no less than 24‑hour notice. Basic Qualifications High School Diploma, GED or equivalent certification At least 1 year of experience with Microsoft Office or Google Suite At least 1 year of experience in customer service, client services, business process management or project management Preferred Qualifications Bachelor’s Degree or Military experience 2+ years of experience in customer service, client services, business process management or project management 2+ years of experience with Treasury Management Additional Information At this time, Capital One will not sponsor a new applicant for employment authorization for this position. #CommOps The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Charlotte, NC: $66,700 – $76,100 for Client Service Associate Plano, TX: $66,700 – $76,100 for Client Service Associate Richmond, VA: $66,700 – $76,100 for Client Service Associate Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. For accommodations or technical support, please contact Capital One Recruiting or Careers via email. All information you provide will be kept confidential and will be used only as required to provide needed reasonable accommodations. Capital One does not provide, endorse, nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, and any position posted in the Philippines is for Capital One Philippines Service Corp. #J-18808-Ljbffr Capital One National Association