Client Relationship Manager

Client Relationship Manager

Client ownership. Strategic impact. Trusted partnerships. If you're confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you.

NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we've helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards. We believe strong client relationships are built through accountability, communication, and teamwork.

You'll serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end.

• Build and maintain strong client relationships to retain and grow business
• Manage a dedicated portfolio of client accounts
• Lead client meetings and support Quarterly Business Reviews (QBRs)
• Handle escalations and coordinate resolution with Operations and ISP partners
• Oversee work order activity, service performance, and SLAs
• Review financial reporting, monitor margins, and address billing or proposal issues
• Collaborate with Sales on growth opportunities and maintain CRM activity
• Mentor and support Client Relationship Specialists and Associates
• Ensure KPIs, productivity goals, and client expectations are consistently met

Relationship-focused professionals comfortable working with corporate clients. Strong communicators who can address service, pricing, and performance questions. Organized, strategic thinkers who manage multiple priorities effectively. Team-oriented leaders who enjoy mentoring and collaboration.

• High school diploma or GED
• 3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred)
• Strong understanding of client service, financial metrics, and KPIs
• Comfortable with reporting tools, CRM systems, and Microsoft Office (Power BI a plus)
• Ability to travel up to 10% as needed

Competitive starting salary at $60k based on experience. Eligibility for Company Incentive Program. PTO package including Holiday, vacation, personal and sick time. Medical plans with employer contribution. 401(k) with company match. Employer-paid life insurance ($15,000). Employee Assistance Program (EAP) with insurance plan. Optional Dental, Vision, Pet Insurance, Legal & Identity Protection. Company-sponsored engagement and philanthropic events.

• Innovation: Driving results through technology and operational excellence
• Helping: Supporting clients, communities, service providers, and employees
• Together: Building trusted partnerships through teamwork and respect

NEST is proud to be an Equal Opportunity and Equal Pay Employer.

NEST - Integrated Facilities Management