Field Engineer 3

Job Description

Job Description

Must Be a US Citizen!
Driving or Non-Driving Non-Driving but may have to drive between sites
Duration: 12 months - possible extension if needed
Targeted Start date: ASAP

Prescreen Questions:
The first two are critical. If \'No\', we cannot hire that person. The others are non-critical, answering no would not disqualify an individual.
1.Are you a registered US Citizen
2.Are you at least 18 years of Age
3.Have you ever worked for Unisys as an FTE or Contractor If so, for who and when Did you leave on good
terms
4.Do you have any certifications that could be relevant to the position you are applying for (A+, Security+, Apple, Dell, ect.)
5.Do you have any experience with ticket management platforms If so, which ones How many years
6.Do you have any experience configuring or deploying IOS, Android, or other mobile devices
7.Do you have any experience with Software deployment and / or troubleshooting How many years
8.Do you have any experience with Hardware deployment and / or troubleshooting How many years
9.Do you have any experience with Hardware repair How many years

Job Profile Summary:
Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:
Provides the full range of Field Engineering support for an assigned base of large / complex clients.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 2-4 years experience in area of responsibility.
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