Office Manager

Company and Culture PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Job Position Description With a ‘One Team’ mentality, manage the office team to perform all accounting and administrative activities, implement and adhere to accounting guidelines and reporting requirements, and ensure all job files are properly audited and contain all required documentation. Develop and implement an annual office administration plan and budget to improve productivity, train and coach office personnel, and serve as in‑house expert on QuickBooks Pro® and Microsoft Office®. Manage and improve customer satisfaction, including the resolution of customer complaints, and ensure the efficient operation and appropriate support of all business functions. All reporting must be accurate and timely. Responsibilities Managing customer and client satisfaction and representing and improving brand operations Being proactive in resolution of customer issues, concerns and complaints Managing documentation related to jobs, compliance, scheduling, and delegation of responsibilities Maintaining employee documentation, new‑hire orientations, and managing invoices, petty cash and duties related to office administration Continuing professional development of PuroClean® specific skills and expertise: office procedures and processes Safety and risk management, following and maintaining guidelines for all field staff and office personnel Qualifications Focus on personal development, team building, and leadership skills is essential Attention to detail, aptitude for multitasking and calm under pressure Clear communication with entire staff and ability to manage relationships Aptitude with record keeping, easily accessing information, and communicating ‘the message’ Awareness and respect for safety, using care and caution with teammates and customers Strength with multitasking and handling deadlines, organizational and leadership skills Ability to learn quickly and be flexible with change and professional challenges Compensation $55,000.00 per year “We Build Careers” – Steve White, President and COO Culture Culture is very important to us. We want to make sure that we are the right fit for you! At PuroClean We Provide Flexible Scheduling Aggressive Competitive Wages Paid Training for Career Advancement Opportunity to Help People in Times of Need #J-18808-Ljbffr ServiceMaster Clean of Fraser Valley