RMA Admin

Job Description

Job Description

Responsibilities include:

• Respond to requests via incoming telephone calls and emails daily.

• Create Sales Orders for RMAs

• Document RMAs by adding an RMA Note to the Sales Order as well as gathers pertinent information about the issue(s).

• Set up Intercompany sales order for returns or repairs going to other Lanner entities.

• Create Non-Conformance Reports (NCRs) in the Lanner's automated order system.

• Provide customers with RMA numbers and instructions for returning products.

• Quarantine stock when necessary.

• Coordinate repairs and tested replacements with engineering and other business Units.

• Prepare and email the daily RMA Summary.

• Monitor back orders and repair orders.

• Communicate with accounting, inventory control, shipping, carriers, engineering, business units, and entities to resolve issues and prevent re-occurrences.

• Proactively contact customers when a product recall is initiated.

• Maintain a safe and clean work area at all times.

• Work on special projects and performs other related duties as assigned.

• Database maintenance.

• Update RMA report (weekly/monthly)

• Requires unpack and pack of RMA unit. (Unit may weigh around 20 lbs.)

• Hold meetings with customers.

• Cross-departmental support.