Customer Support Coordinator

Job Title

Duration: 06 months with possible extension

Job Description

Summary: Seeking a customer-focused professional with customer service or order management experience in a manufacturing environment. Responsible for processing quotes, orders, and contracts, coordinating customer requirements through MRP systems, and ensuring timely, accurate communication with internal and external stakeholders.

Responsibilities

• Responsible for error free execution of quotes, orders and other order management related activities.
• Build strong working relationships with both internal and external customers.
• Understand and execute contractual agreements.
• Coordinate order requirements through the MRP system and other business tools.
• Organize communication for internal customers to meet external customer requirements.
• Use professional telephone and written communication skills to include excellent use of grammar and sentence structure.
• Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
• Participate in training, testing, and project related activities as identified.
• Represent client to the customer in a highly effective, professional manner.

Experience

• 3-5 years Customer Service experience including handling of customer Purchase Orders/Contracts.

Education

• Bachelor in BA or similar.

Required Skills

• Self motivated performer with broad skills for potential internal career growth.
• Represent client in a professional manner at all times; even under pressure.
• Quality and customer focused.
• Professional verbal and written communication skills.
• Effective problem solver, detail oriented.
• Demonstrate effective time management and ability to multi-task.
• Proficiency with Microsoft Tools; Outlook, Excel, Word
• Excellent typing and keyboarding skills
• Comfort with multiple complex business systems

Desired Skills

• Basic understanding of Aerospace & Defense Industry
• Some experience working in a MRP focused manufacturing business
• Experience functioning in a diverse, fast paced environment

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement

By applying, you acknowledge that AI-assisted tools may be used during hiring