Business Banking Relationship Manager II

Job DescriptionAt Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you'll acquire and deepen client relationships by collaborating across the enterprise to deliver comprehensive solutions in areas such as credit, liquidity, interest rate management, treasury solutions, and Wealth Management.Primary responsibilities includeManage, acquire and deepen a portfolio of new and existing commercial customer relationships within the Business Banking target market of five million to fifty million in annual revenue.Provide advisory led discussions to assess client needs and aspirations while positioning value added recommendations that drive customer delight and shareholder value.Engage COI's and internal partners across the bank to uncover and deepen new business opportunities.Operate within a fast paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, fee income, customer service and satisfaction.Actively engage in significant community activity to expand potential customer base and exemplify our company credo and community commitments.Qualifications, Education, Certifications and/or Other Professional Credentials4+ years in upper Business Banking/Lower Middle Market experienceCompletion of Commercial Credit TrainingMeaningful experience with moderately complex portfolios, customers, and transactions.Strong written and oral communication skillsStrong knowledge of sales force and various lending applicationsStrong sense of customer service, satisfaction and retention.Adept at needs identification, problem solving and the consultative sales approach.Strong negotiation skills and the ability to overcome objections and adversityFollowing of prospects, customers and COIsAbility to self-generate and drive new business developmentAction oriented and self-accountable to superior resultsStrong understanding of risk and complianceMeaningful Community involvementStrong understanding of core products and servicesPreferred undergraduate degree in business or financeHours & Work ScheduleHours per Week: 40Work Schedule: Monday - FridayRequired SkillsCustomer Journey OrchestrationDiversity and Inclusion (D&I) Strategy and PolicyAbout UsEqual Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Equal Employment and Opportunity EmployerJob Applicant Data Privacy PolicyBackground CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.