Customer Service Representative

Job Description

Job Description

The purpose of the Customer Service Representative role is to ensure all the data entry, scheduling updates, and shipping documents are processed accurately to support daily warehouse operations and facilitate excellent communication between the customer and Covenant.

Responsibilities:

• Ensure all date entry, scheduling updates and shipping documents are processed accurately to support daily Colgate warehouse operations.
• First line of communication between customer and Covenant
• Prioritize and process both Inbound and Outbound paperwork and BOLs (Bill of Lading).
• Aid Inventory Control to complete monthly cycle counts and update system accordingly
• Complete data entry and reporting, as necessary.
• Work and perform tasks in loud environments with color coded items.

Knowledge, Skills, and Abilities:

• Ability to learn SAP and customer operating systems.
• General safety knowledge
• Ability to communicate; in person, or by computer, telephone, 2-way radio or another device.
• Knowledge of basic computer skills and Micro Soft Office required.

Education/Experience

• High School Diploma or Equivalent
• One year of previous administrative/warehouse experience is required.

Competitive Compensation

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor