Deskside Support Technician
Artech Information Systems LLC
Title: Deskside Support Technician
Location: Washington, DC (100% Onsite)
Duration: 6 Months Contract (Possible Extension/Conversion)
Clearance: Active Public Trust Required (Secret Clearance Preferred)
Client: Department of Justice (DOJ) Position Overview Seeking a Deskside Support Technician (Tier II) to provide onsite end-user support within a Department of Justice environment. This role focuses on desktop support, hardware/software troubleshooting, ticket management, and delivering high-quality customer service to DOJ personnel. The technician will work independently through an ITSM ticketing system to resolve incidents and service requests while maintaining SLA compliance. Must-Have Requirements Experience
Location: Washington, DC (100% Onsite)
Duration: 6 Months Contract (Possible Extension/Conversion)
Clearance: Active Public Trust Required (Secret Clearance Preferred)
Client: Department of Justice (DOJ) Position Overview Seeking a Deskside Support Technician (Tier II) to provide onsite end-user support within a Department of Justice environment. This role focuses on desktop support, hardware/software troubleshooting, ticket management, and delivering high-quality customer service to DOJ personnel. The technician will work independently through an ITSM ticketing system to resolve incidents and service requests while maintaining SLA compliance. Must-Have Requirements Experience
- 5+ years of experience providing Tier II Desktop/Deskside Support in a Windows environment
- Experience supporting end users in an enterprise or government office environment
- Experience working with ITSM/ticketing systems (ServiceNow preferred)
- Windows 10/11 support and troubleshooting
- Client Office Suite, Outlook, and Exchange support
- Active Directory user account administration
- Hardware and software troubleshooting
- Desktop and laptop break/fix support
- Printer troubleshooting and support
- Ticket management and SLA adherence
- Active Public Trust Clearance
- Ability to maintain Public Trust Clearance
- Strong written and verbal communication skills
- Excellent customer service and end-user support skills
- Ability to prioritize workload based on ticket and customer priority
- Ability to work independently with minimal supervision
- SCCM/MECM exposure
- Software installation and deployment experience
- Device imaging and workstation deployment experience
- Previous Department of Justice (DOJ) support experience
- Experience supporting federal government environments
- Active Secret Clearance (Highly Desired)
Vacancy posted 2 days ago
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