IT Support Technician - 2

Olympus Solutions, Inc. is seeking a Full-Time, highly motivated IT Support Technician - 2 with strong analytical and problem-solving abilities to join our fast-growing team. In this role, you will provide second-level deskside and remote technical support for SEC end users on the Infrastructure Support Services 2 (ISS2) program, resolving complex hardware, software, and connectivity issues while collaborating with senior technicians to drive process improvements.

This position is onsite in Washington, DC.

Duties and Responsibilities

Technical Support

• Provide second-level technical support for end users, resolving complex hardware, software, and connectivity issues.
• Perform workstation imaging, deployment, and configuration of peripherals and enterprise software.

Escalation and Collaboration

• Collaborate with senior technicians and other IT teams to resolve escalated issues and implement process improvements.
• Assist with user training and provide guidance on best practices for IT systems.

SLA Compliance and Documentation

• Manage and update service desk tickets, ensuring SLA compliance and accurate documentation.

Required Qualifications

• Minimum 3-5 years of IT support experience in a service desk or desk-side environment.
• Strong knowledge of Windows and macOS operating systems, hardware troubleshooting, and enterprise applications.
• Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow).
• U.S. Citizenship is required; dual citizenship is not permitted.
• Must be able to obtain and maintain a Public Trust suitability determination.

Desired Qualifications

• Relevant industry certifications (e.g., CompTIA A+, Microsoft, or ITIL Foundation).
• Experience developing technical documentation and knowledge base articles.

Company and Benefits

Olympus Solutions offers a competitive benefits package designed to give employees personal, professional, and financial flexibility. Benefits include:

1. Medical, Dental, and Vision - Comprehensive health benefits for employees and their families.
2. Work-Life Balance - A paid time off plan and a culture that values balance, accountability, and personal well-being.
3. Career Development - Career-building opportunities, professional development, and support for training and certifications.
4. Financial Security - A 401(k) plan with a discretionary company match and no waiting period before enrollment.
5. Referral Bonuses - Eligibility for referral bonuses for qualified new-hire and business development referrals.

About Olympus Solutions, Inc.

Olympus Solutions, Inc. is a Security Systems Engineering (SSE) company specializing in the design, development, implementation, and operation and maintenance (O&M) of identity systems for enterprise customers with millions of users as well as smaller organizations. With offices in Daytona Beach, FL and Norfolk, VA, Olympus is a Service-Disabled Veteran-Owned Small Business (SDVOSB) serving Federal, Defense, Commercial, and SLED clients. Olympus is a proud recipient of the SBA's Gold HIRE Vets Medallion Award for four consecutive years (2022-2025).

Our core service areas include:

• Consulting and Technical Advisement - Expert guidance on best practices, Federal compliance, and strategic planning for identity and PKI system designs, upgrades, and implementations.
• System Security Engineering (SSE) - Building secure systems that oversee and safeguard critical infrastructure, with automated controls and emergency procedures built in.
• Design and Implementation - End-to-end design and implementation of ICAM, PKI, and PAM systems, with a focus on Zero Trust identity pillar solutions.
• System Upgrades and Legacy Integration - Upgrading complex enterprise systems, including mainframe-era applications, with no unscheduled downtime.
• Operations, Maintenance, and Sustainment - Continuous optimization of customer systems to improve performance, efficiency, and security posture.

Olympus engineers work across leading identity and security platforms including SailPoint, CyberArk, BeyondTrust, Okta, Oracle IAM, EntraID, Ping Federate, Radiant Logic, KeyFactor, AppViewX, and others. We are committed to delivering measurable outcomes for our customers while investing in the growth, development, and success of our team.