Specialist - Digital Product Analyst (Customer Experience & Martech), Boston, MA

Specialist – Digital Product Analyst (Customer Experience & Martech), Boston, MA Join to apply for the Specialist – Digital Product Analyst (Customer Experience & Martech), Boston, MA role at Santander Bank, N.A. Overview Your Journey Starts Here Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. Location: Boston, MA What You Will Do (Responsibilities) Product Knowledge & Support: Builds working knowledge of assigned digital platforms and their functionality. Product Knowledge & Support: Documents, tracks, and maintains updates to the digital product roadmap. Research & Analysis: Monitors industry trends, competitor activity, and customer adoption patterns. Research & Analysis: Supports customer research efforts (e.g., surveys, feedback analysis) and compiles findings for the product team. Research & Analysis: Prepares reports and presentations summarizing insights from customer and market data. Customer Experience & Issue Tracking: Reviews customer complaints, feedback, and digital channel performance to identify recurring issues; escalates findings and suggests improvements. Project & Team Support: Coordinates with internal partners to support tasks from research through testing; assists with workshops, meetings, and documentation related to product development. Regulatory & Compliance Awareness: Maintains awareness of applicable regulations and policies impacting digital banking; assists senior team members in ensuring compliance requirements are met. What You Bring (Qualifications) Bachelor’s Degree or equivalent work experience in Engineering, Data & Analytics, or Technology related fields - Required. 1+ years of analyst or technology-related work experience - Required. Strong analytical and research skills, attention to detail; ability to organize and synthesize data into clear insights. Interest in digital banking, customer experience, and fintech trends. Excellent verbal, written, interpersonal communication skills. Proficiency in Excel, PowerPoint, and data analysis tools. Knowledge of banking industry products, services, and policies. Strong critical thinking, problem-solving, business acumen, and judgement. Proactive work style, ability to multi-task, work under pressure, and collaborate with diverse teams. Demonstrated ability to juggle and prioritize multiple tasks. Certifications No Certifications listed for this job. It Would Be Nice For You To Have Established work history or equivalent demonstrated through work experience, training, military service, or education. Experience in Microsoft Office products. What Else You Need To Know The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $50,625.00 USD Maximum: $92,500.00 USD Link To Santander Benefits Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) Risk Culture We embrace a strong risk culture and all professionals are expected to take a proactive and responsible approach toward risk management. EEO Statement At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. What To Do Next If this sounds like a role you are interested in, then please apply. If you require any assistance or accommodation due to a disability or any other reason, please contact us at View email address on click.appcast.io to discuss your needs. Primary Location: Boston, MA Organization: Santander Bank N.A. AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO #J-18808-Ljbffr Santander Bank