Registration Admission Rep I

About the Job Department: Admissions Status: Full-time, 40 hours per week Schedule: Day/Evening/Night with rotating weekends (must be available for all shifts) This Full-Time position will be represented by the Service Employees International Union (SEIU) Local 722. General Summary of Position: This is the first job in a series of two involved in the registration and/or admission of patients at WHC. The position may be located in Patient Access Services Outpatient Registration or in another department. Responsibilities include scheduling patient appointments, registering patients, verifying demographic and insurance information, and receiving payments. The role may also greet patients, answer the phone, validate insurance, answer questions, provide patient information regarding preparation for tests/exams, and perform related clerical functions. Primary Duties and Responsibilities Receives and answers telephone calls. Schedules, reschedules, and confirms patient appointments, coordinating multiple appointments as necessary to reduce the number of visits the patient has to make. Gives instructions and/or answers questions regarding appointments and procedures/tests/exams per department/Hospital policy or directs caller to an appropriate individual for assistance. May mail appointment notices/reminders. Validates or obtains patient demographic and insurance information from the patient prior to arrival/appointment. Reviews Hospital records for earlier Medical Record numbers/charts and has chart(s) pulled. Calls primary care or referring physician and obtains required pre-authorizations and/or referrals. Receives results from earlier tests and any clarification necessary regarding test procedures or admission. May phone insurance companies for levels of benefit coverage, pre-authorization, etc. Greets and reviews information with patient upon arrival. Explains and secures needed signatures on Hospital consent/release forms. Obtains/re-verifies insurance coverage upon arrival, photocopying insurance card and ID for record. Explains any patient obligations and collects co-payments and partial payments for services to be received. May receive and secure patient valuables according to established policy/procedures. May escort or arrange escort service for patient to designated areas of the Hospital as needed. May enter/verify charges in the computer and/or close cash registers, counting currency, checks, credit card payments at the end of the shift. Requests and receives medical records and/or assembles various admission packets where applicable. Maintains accurate count of patients registered, including an accurate account of the Hospital's census physician case load, etc. May compile and/or print standing or ad-hoc reports/statistics. May document and expedite referrals and transfers from external health care facilities for treatments or specialized procedures according to standard department protocol. May perform department specific activities such as posting schedules; validating parking for discharges and clergy; creating patient files; coding procedures/results into patient file(s); sending out test results; typing, filing, etc. Minimal Qualifications Education High School Diploma or GED required. May require up to one year of technical or other specialized training such as training in typing/keyboarding/word-processing and office administrative procedures including customer service, etc. Experience Six to twelve months experience required as Office Assistant I or equivalent demonstrating organizational skills and a working familiarity with office computers (PCs or mainframes), performing word-processing/typing and/or data entry. Knowledge, Skills, and Abilities Requires the ability to read and write; and knowledge of grammar and arithmetic including fractions and decimals. May require the use of standard office and medical equipment (typewriter, personal computer, data terminal, online printer, calculator, telephone, facsimile, copier, sterilizing equipment, blood pressure cuff, etc.), the preparation, comparison or checking of reports, records and related data, and basic use of formulas, charts, tables, drawings and knowledge of their application. This position has a hiring range of USD $21.57 - USD $32.81 per hour. #J-18808-Ljbffr MedStar Health’s Washington Hospital Center