REVENUE SUPERVISOR/EXPERT

Position Number: 22108009 County: Pulaski Posting End Date: 5/27/2026 Anticipated Starting Salary: $52,137

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

POSITION INFORMATION

Job Series: Revenue Programs

Classification: Revenue Supervisor/Expert – Career Path

Class Code: PRP12P

Pay Grade: SGS06

Salary Range: $52,137 - $77,163

JOB SUMMARY

The Revenue Supervisor/Expert is a leadership role responsible for managing the operations, staff, and performance outcomes of a specific unit or function within the DFA Revenue Division. This position combines technical tax or child support expertise with supervisory responsibilities to ensure that tax processing, collections, customer service, and compliance activities or child support program activities are completed effectively, accurately, and in accordance with Arkansas tax or state and federal child support laws.

PRIMARY RESPONSIBILITIES

The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts. Supervise the daily operations of a designated tax or revenue unit (e.g., income tax, motor vehicle services, sales/use tax, collections, or child support services). Lead and manage staff including Revenue Specialists, Coordinators, and administrative personnel; assign duties, monitor performance, and conduct evaluations. Ensure compliance with Arkansas tax or child support laws and regulations, administrative rules, and internal policies in all operational activities. Serve as the division or section’s subject matter expert, providing technical guidance and interpretation of policy or regulatory changes. Monitor performance metrics, quality assurance standards, and workflow efficiencies; identify and implement operational improvements. Resolve high-level or escalated taxpayer and customer service issues, including those involving disputes, exemptions, compliance notices, and payment discrepancies. Prepare and review financial reports, audits, reconciliations, and operational summaries. Ensure data privacy, security, and integrity in handling taxpayer records, confidential personal information, and financial information.

KNOWLEDGE AND SKILLS

In-depth knowledge of Arkansas tax codes, policies, child support law and regulations, or DFA procedures relevant to the assigned program area. Skilled at analyzing complex tax issues, complex child support case issues, interpreting regulations, and making sound decisions in a fast-paced environment. Excellent interpersonal and written communication skills for working with taxpayers, customers, staff, and external partners. High level of accuracy and integrity in processing financial data and managing confidential taxpayer and other personal information.

MINIMUM QUALIFICATIONS

An associate or bachelor’s degree in accounting, finance, business administration, public administration, economics, social work, or a related field is required, plus three (3) years of related experience including two years in a supervisory or leadership capacity. OR A high school diploma plus four (4) years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support including two years in a supervisory or leadership capacity.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

LICENSURE/CERTIFICATIONS

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.

Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at or dhs.gov/e-verify.